Regional Director Long-Term Care Ombudsman Program

2 weeks ago

Pasadena, Texas, United States Wise & Healthy Aging Full time
Job Title: Regional Manager Long-Term Care Ombudsman Program

Wise & Healthy Aging is seeking a highly skilled and experienced Regional Manager to lead our Long-Term Care Ombudsman Program in the Pasadena region. The successful candidate will be responsible for directing the program, supervising staff, and advocating for residents in long-term care facilities.

Key Responsibilities:
  • Conduct preliminary investigations of reports of alleged elder and dependent adult abuse in long-term care facilities.
  • Train, recruit, assign, and supervise Ombudsman staff, interns, and volunteers.
  • Ensure that all complaints are handled according to program guidelines.
  • Implement the facility coverage plan by coordinating schedules and field visits.
  • Collect and report accurate statistical data every month in conformance with established procedures.
  • Provide community education presentations, ongoing Public Relations, and development with community partners.
  • Conduct monthly in-service meetings for volunteers and staff.
  • Conduct annual volunteer recognition activities to promote volunteer retention.
  • Engage in legislative advocacy in the district and at the State Capitol.
  • Use personal vehicles to visit LTC facilities approximately 30% of the time.
  • Attend monthly Ombudsman Program Managers meetings and agency meetings and represent the program at several countywide multidisciplinary team meetings.
Requirements:
  • A Master's in social work (MSW) is required. A Master's in gerontology (MSG) may also be considered.
  • Three years minimum experience in one or more of the following areas: gerontology, complaint investigation, mediation, negotiation, health care delivery, long-term care, and advocacy.
  • Previous experience in volunteer management and staff supervision/management.
  • Ability to communicate effectively in writing and orally.
  • Experience working with ethnically diverse populations.
Additional Requirements:
  • Candidates must not have worked at a long-term care facility or adult day service center for at least one year before application.
  • Must pass and maintain a criminal background check.
  • Must travel throughout Los Angeles County/City and to Sacramento minimally biannually.
  • Transportation, a valid driver's license, auto insurance, and a satisfactory criminal background check are required.

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