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Front Desk Representative

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Napa, California, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Carneros Resort and Spa. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
  • Knowledge and Skills: Possess a strong knowledge of hotel operations, policies, and procedures. Demonstrate excellent communication, problem-solving, and interpersonal skills.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Personality: Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Skills: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
Benefits:
  • Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.