Service Coordinator

2 weeks ago


Taunton, Massachusetts, United States Global Channel Management Full time
About the Job

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Global Channel Management. The successful candidate will have a strong background in administrative duties and experience working with ERP systems.

Key Responsibilities
  • Schedule service appointments and inspections, resolve customer issues, and dispatch technicians as needed to maximize productivity.
  • Create work orders, provide status updates to customers, and follow up with technicians to ensure timely completion.
  • Confirm work order completion and close pending items by reviewing all notes and following up with technicians.
  • Complete contract paperwork and QC paperwork in a timely and accurate manner.
  • Schedule sub-contractor work and ensure seamless execution.
Requirements
  • 3+ years of experience in administrative duties within a sales or service industry.
  • Working knowledge of ERP systems and proficiency in Microsoft Office (Word, Excel, and PowerPoint).
  • Excellent decision-making skills, organizational abilities, and attention to detail.
  • Strong communication and problem-solving skills, with the ability to escalate matters when needed.
  • Data analysis and interpretation skills, with the ability to work accurately and efficiently.
  • Ability to lift up to 25 pounds and move up to 10 pounds occasionally.

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