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Customer Service Liaison

2 months ago

Lynn, Massachusetts, United States Virtual Full time
Customer Support Representative

Vaco Boston is seeking a skilled Customer Support Representative to join our team. As a liaison between our company and its customers, you will be responsible for resolving customer issues, complaints, and inquiries in a timely and effective manner.

Key Responsibilities:
  • Manage a high volume of inbound and outbound calls, ensuring that customer inquiries are addressed promptly and professionally.
  • Utilize communication scripts to handle various customer topics, providing solutions and alternatives as needed.
  • Identify customer needs, clarify information, and research issues to provide accurate and helpful responses.
  • Seize opportunities to upsell products and services, enhancing customer satisfaction and loyalty.
  • Build and maintain sustainable relationships with customers, exceeding their expectations through exceptional service.
  • Maintain accurate records of customer interactions in our call center database.
  • Participate in ongoing training and development to improve knowledge and performance.
  • Meet or exceed personal and team performance targets.
Requirements and Skills:
  • Previous experience in a customer support role, with a proven track record of success.
  • Strong phone and verbal communication skills, with the ability to actively listen and respond effectively.
  • Familiarity with CRM systems and practices, with the ability to adapt to different personality types.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • High school degree or equivalent, with a focus on customer service and communication.