Client Service Team Lead
7 days ago
Gallagher is seeking a highly skilled Client Service Supervisor to lead our Client Service team in delivering exceptional service to our clients. As a key member of our team, you will be responsible for managing a team of professionals, driving business outcomes, and ensuring the highest level of client satisfaction.
Key Responsibilities- Lead a Client Service team to deliver high-quality service to internal and external clients.
- Manage business processes and a group of assigned accounts.
- Develop and implement productivity and client service improvements.
- Collaborate with the Branch Client Service Director and Branch Manager to achieve business objectives.
- Manage people, business processes, and a group of assigned accounts.
- Bachelor's degree with 5+ years of client service and/or claims management experience.
- 1+ years of supervisory experience.
- Appropriate licensing as required.
- Prior experience designing and implementing productivity and client service improvements.
- Experience leading and managing teams within an operational service delivery or shared services environment.
- Keen understanding of professional and industry standards/practices.
Gallagher offers a competitive salary, great teams, and exciting career opportunities. We also provide a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more.
Our Commitment to Inclusion and DiversityGallagher is committed to creating an inclusive and diverse work environment. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.
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