Sales Specialist for Active Travel

7 days ago

Denver, Colorado, United States MACS ADVENTURE LIMITED Full time
About the Role

We are seeking a highly motivated and experienced Sales Specialist to join our team at Macs Adventure Limited. As an Adventure Sales Specialist, you will play a key role in driving sales growth and delivering exceptional customer experiences.

Key Responsibilities
  • Adventure Sales
    • Follow up on warm inquiries and build rapport with customers to understand their needs.
    • Prepare customized quotes and ensure they meet the needs of customers.
    • Convert quotes to bookings and build a loyal customer base.
    • Organize and document customer trip details to the highest standard in our CRM system.
    • Achieve individual sales targets and provide in-depth knowledge of Macs Adventure tours to prospective customers.
  • Managing Customer Needs
    • Work with our internal operations team and suppliers to ensure customer trips meet their needs.
    • Support customers with pre, during, and post-trip questions, amendments, and challenges.
    • Connect with customers pre and post-trip to manage expectations, gather feedback, and drive continuous product improvement.
  • Teamwork
    • Be an active and positive member of the team.
    • Support colleagues and contribute to team calls and meetings.
Requirements
  • 1+ years of sales experience with a proven track record.
  • Passion for adventure travel and a deep understanding of the Macs product.
  • Experience selling to the US market, with a plus for Canada.
  • Direct-to-consumer sales experience is a plus.
  • Excellent sales skills, communication skills, and interpersonal skills.
  • Problem-solving skills, planning and organizational skills, and IT skills, including experience with CRM systems.
About Us

Macs Adventure Limited is a leading global brand in self-guided, active travel. We welcome over 30,000 customers on over 600 walking and cycling trips to destinations around the world. Our company culture reflects our ambitious vision to double in size by 2027 and achieve BCorp status within the next year.

What We Offer
  • A 37.5-hour work week with a 7.5-hour workday.
  • PTO and holidays, including 15 days PTO increasing to 20 days after 6 years' service, plus 10 paid federal holidays.
  • Birthday booster: an extra day off on your birthday.
  • Health benefits, including up to 80% employer-paid health, dental, and vision insurance.
  • Travel insurance reimbursement.
  • Fully paid 'FAM' trip to experience one of the adventures we sell.
  • TSA pre-check reimbursement.
  • Optional enrollment in the company 401(K) plan after 6 months.
  • Discounts on Macs Adventure trips.
  • Flexible working model with a minimum of 2 days per week in the office.
  • Regular team meetings and annual Macs Fest.
  • Culture: you are part of a global team with opportunities to collaborate internationally.
  • Learning and development opportunities to support your self-guided learning journey.
  • The opportunity to make a difference to people's lives and the planet.
  • Access to outdoor industry discounts.

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