Patient Access Representative

4 days ago


Florence, Oregon, United States PeaceHealth Full time

Job Summary:

PeaceHealth is seeking a highly skilled and detail-oriented individual to join our team as a Patient Access Representative - General Surgery. This is a Per Diem/Relief, Day position that requires strong communication and organizational skills.

Key Responsibilities:

  • Coordinate activities between scheduling, insurance verification, and pre-certification to ensure seamless patient flow.
  • Act as a clinical liaison with physician practices, interacting with pre-visit services to ensure accurate patient information.
  • Pre-register and register patients with accurate demographic and financial data, using various methods depending on location.
  • Collect patient balances, co-payments, co-insurance, or other payment types, and verify coverage to ensure all insurance requirements are met.
  • Respond to customer inquiries and provide excellent customer service.
  • Assist with departmental coverage as needed and manage daily appointment schedules, including reminder calls and referrals.
  • Transport patients using escort or wheeled transport equipment, as needed.

Requirements:

  • Minimum of 1 year of medical office or related customer service experience.
  • Preferred experience with Microsoft Office applications, including Word, Excel, and Outlook.
  • Strong background in customer service, with the ability to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time-sensitive deadlines.
  • Good customer service skills and good interpersonal skills.

What We Offer:

PeaceHealth is committed to the overall wellbeing of our caregivers, offering a range of benefits, including a 403b retirement plan, wellness benefits, a discount program, and an expanded EAP and mental health program.

This position is represented by a collective bargaining agreement, and we are an EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.



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