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Healthcare Access Coordinator
2 months ago
- Family Practice for a Full Time, 1.00 FTE, Variable position.
The starting salary is influenced by various factors, including education, training, work experience, and any applicable collective bargaining agreements.
A hiring bonus may be available.Position Overview:
In this role, you will assist in coordinating activities between scheduling, insurance verification, and pre-certification processes. You will serve as a clinical liaison with physician practices, facilitating pre-visit services.
Key Responsibilities:
- Pre-registers and registers patients with precise demographic and financial information.
- May utilize different registration methods based on location, including mobile carts.
- Collects patient balances, co-payments, co-insurance, or other payment types.
- Verifies insurance coverage and ensures compliance with all requirements, including obtaining prior authorizations and referrals as necessary.
- Responds to inquiries from customers.
- Assists with departmental coverage as required.
- Manages daily appointment schedules, which may involve reminder calls and contacting referrals.
- May assist in transporting patients using appropriate equipment.
Qualifications:
Minimum of 1 year Required:
Experience in a medical office or related customer service role.
Preferred:
Familiarity with Microsoft Office applications, including Word, Excel, and Outlook. One year of experience in a medical office or related customer service role is preferred. A strong background in customer service may be considered in lieu of medical office experience. Ability to manage conflict effectively and professionally is required.
Excellent time management skills, with a focus on meeting time-sensitive deadlines, are essential. Strong customer service and interpersonal skills are also required.
Benefits:
PeaceHealth is dedicated to the overall wellbeing of our caregivers, offering a competitive and comprehensive total rewards package.
Some benefits include full medical, dental, and vision coverage; a 403b retirement plan with employer contributions; paid time off; employer-paid life and disability insurance with additional buy-up options; tuition and continuing education reimbursement; wellness benefits; and an expanded EAP and mental health program.
This position is represented by a collective bargaining agreement.PeaceHealth is committed to inclusivity, respect for diversity, and cultural humility. For full consideration of your skills and abilities, please attach a current resume with your application. PeaceHealth is an EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
PeaceHealth requires completion of the Primary Vaccine Series for COVID-19 prior to the start date, with exemptions available for medical or religious reasons.
