Healthcare Access Coordinator
2 weeks ago
PeaceHealth is looking for a Patient Services Specialist in the Family Practice department for a full-time position. The compensation for this role is competitive, with a starting salary of $32.50, influenced by various factors such as education, experience, and relevant qualifications.
Position Overview:
This role involves facilitating the coordination of activities related to patient scheduling, insurance verification, and pre-certification processes. The representative will serve as a crucial link between physician practices and pre-visit services.
Key Responsibilities:
- Accurately pre-registers and registers patients, ensuring all demographic and financial information is collected.
- Handles patient payments, including balances, co-payments, and co-insurance.
- Confirms insurance coverage and fulfills all necessary requirements, including prior authorizations and referrals before patient appointments.
- Addresses inquiries from patients and provides assistance as needed.
- Supports departmental operations as required.
- Manages daily appointment schedules, which may involve reminder calls and follow-ups on referrals.
- May assist in transporting patients using appropriate equipment.
- At least 1 year of experience in a medical office or related customer service role is required.
- Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook is preferred.
- Strong customer service skills and a background in conflict resolution are essential.
- Excellent time management abilities, particularly in meeting deadlines.
- Interpersonal skills that promote effective communication and customer satisfaction.
Benefits:
PeaceHealth is dedicated to the well-being of its caregivers, offering a comprehensive benefits package that includes full medical, dental, and vision coverage, a 403b retirement plan with employer contributions, paid time off, life and disability insurance, tuition reimbursement, wellness programs, and enhanced mental health support.
This position is part of a collective bargaining agreement, and there may be multiple openings available. PeaceHealth is committed to fostering an inclusive environment that respects diversity and cultural humility.
For further information regarding this position, please ensure to attach an updated resume with your application. PeaceHealth is an equal opportunity employer, adhering to all applicable laws regarding affirmative action and employment.
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