Audio Video Service Specialist

4 weeks ago


Nashville, Tennessee, United States BRAVAS, Beautiful Places. Smart Spaces. Full time

Service Technician Role at Bravas

We are seeking a highly skilled and experienced Service Technician to join our team at Bravas, Beautiful Places. Smart Spaces. As a Service Technician, you will be responsible for providing world-class service to our clients, ensuring accurate revenue reflection, and meeting industry standards.

Key Responsibilities:

  • Servicing products at customer's job site
  • Remote access customer systems and repair network-based solutions
  • Set up remote monitoring systems and enroll customers in service plans
  • Work with the Service Manager and others to track and eliminate reoccurring issues
  • Honestly and accurately coordinate with Tech Support provided by manufacturers
  • Work with small projects on upsell and replacements sales
  • Determine & collect any billable labor & materials as applicable
  • Coordinate with buyers to ensure accurate procurement of parts required as needed
  • Set up, configure, program, and troubleshoot networks, control systems, audio visual and surveillance equipment
  • Review, react, & update daily work orders in job management software
  • Make decisions and be held accountable to Time and Materials
  • Client training and customer service
  • On call rotation maybe required
  • Local travel to job sites required
  • Provide training or communication to disseminate pertinent information as required
  • Fiscal responsibility for all assets assigned and property within Technician's care
  • Customer service, including the ability to work with high profile and high demand customers
  • Guardianship and preservation of client confidentiality and network/home security
  • Security license preferred for service technicians, required for security technicians


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