Audio Visual Support Services Technician

3 weeks ago

Nashville, Tennessee, United States Diversified Full time
Job Summary

We are seeking a highly skilled Technical Support Services Professional to join our team at Diversified. As an Audio Visual Support Services Technician, you will be responsible for providing technical and operational support of audio-visual equipment and systems located within various environments.

Key Responsibilities
  • Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems, including preventive maintenance, troubleshooting, and break/fix repair of faulty systems and equipment.
  • Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
  • Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV/UC equipment and related issues.
  • Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
  • Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis, and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
  • Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
  • Conduct safe and correct diagnosis of faults, including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display, and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
  • Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
  • Track, update, and report on AV ticket issues and support requests, showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
  • Interface with client executive and C-level personnel in a highly professional manner.
  • Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
  • Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces.
Requirements
  • 3 years of experience in enterprise level AV support
  • Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
  • Experience with major industry manufacturers, including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
  • Competencies in AutoCAD/Visio adequate to read drawings for rack layout & cabling
  • Preference given to 3 years of experience conducting site surveys; pulling cable; Competencies in Video Conferencing products (Cisco preference)
  • Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
  • Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
  • Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
  • General proficiency with computers and specialized software applications specific to the AV industry (i.e. the use of programs such as MS Excel, Outlook, Project, Word)
  • Knowledge and experience in computer networking configuration/troubleshooting
  • Must present well as client-facing and working with high-level executives within high-pressure meeting situations
Working Conditions

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Overtime may be required upon request.

Must be able to properly use hand/power tools, ladders, and subsequent safety equipment.

Equal Employment Opportunity

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability, or genetic information, or any other applicable characteristic protected under federal, state, or local law.

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