Audio-Visual Support Specialist

3 weeks ago

Nashville, Tennessee, United States Diversified Full time
Job Summary

We are seeking a highly skilled Audio-Visual Support Services Technician to join our team at Diversified. As a key member of our support team, you will be responsible for providing technical and operational support of audio-visual equipment and systems located within various environments, including business/corporate offices, conference rooms, training rooms, and open areas.

Key Responsibilities
  • Exercising advanced technical skills to perform routine maintenance of AV/technology related systems, including preventive maintenance, troubleshooting, and break/fix repair of faulty systems and equipment.
  • Acting as the liaison between the on-site team and Diversified Service management.
  • Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
  • Repairing and servicing all AV equipment while planning and implementing improvements in AV equipment. Acting as the technical escalation point for all AV/UC equipment and related issues.
  • Working with the client team in the scheduling of meetings and preparation of meeting room accommodations for trainers and end-users.
  • Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
  • Identifying defective or failed equipment and taking ownership to resolution. Providing support for troubleshooting and maintenance of AV/multi-media systems. Providing problem identification, diagnosis, and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
  • Interfacing with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
  • Conducting safe and correct diagnosis of faults, including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display, and presentation technologies. Managing the daily activities of configuration and operation of AV/multi-media systems.
  • Participating in and driving continuous improvement activities across AV technologies and collaborating with the client to improve/evolve technology solutions. Providing assistance to users in accessing, using, and diagnosing AV/multi-media systems.
  • Tracking, updating, and reporting on AV ticket issues and support requests, showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Providing regular reporting of current and historical analytical data to meet measured client metrics.
  • Interfacing with client executive and C-level personnel in a highly professional manner.
  • Ensuring compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
  • Collaborating with local Service management concerning actions, including but not limited to end-user provided training.
  • Assisting with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces.
Requirements
  • High School Diploma or Equivalent.
  • CTS certification from AVIXA (preferred).
  • Manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) (preferred).
  • Must maintain a valid driver's license with a clean driving record.
Preferred Qualifications
  • 3 years of experience in enterprise-level AV support.
  • Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices.
  • Experience with major industry manufacturers, including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly.
  • Competencies in AutoCAD/Visio adequate to read drawings for rack layout & cabling.
  • Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping/punch-down connections.
  • Competencies in Video Conferencing products (Cisco preference).
  • Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols).
  • Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
  • Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting.
  • Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems.
  • General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word).
  • Knowledge and experience in computer networking configuration/troubleshooting.
  • Must present well as client-facing and working with high-level executives within high-pressure meeting situations.
Work Environment Requirements
  • Must be able to stand, kneel, and/or crouch for long periods of time.
  • Must be able to work in high places, as well as small, cramped places.
  • Must be able to work in hot humid places, as well as cold places.
  • Must be able to properly use hand/power tools, ladders, and subsequent safety equipment.
  • Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time.
  • Must pass a background screen and drug test.

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