Audio/Visual Technician

3 weeks ago

Nashville, Tennessee, United States White Lodging Full time

Job Summary:
The Audio/Visual Technician is responsible for delivering exceptional audio-visual experiences in our meeting spaces and supporting event technology sales. This role ensures the highest level of service during events by executing all activities based on standard operating procedures. The goal is to achieve and continuously improve both guest and associate satisfaction.

Key Responsibilities:
• Provide the highest quality of service to guests at all times and anticipate their expectations. Know and live the mission and the White Lodging Way. Understand the Hotel Improvement Plan.
• Adhere to and ensure compliance with all standards, policies, and procedures (MVP SOPs, LSOPs, etc.).
• Responsible for the servicing of all events; maintain customer satisfaction to ensure retention and growth of business through referrals and repeat events.
• Collaborate with Sales, Convention, and Event Managers to develop and coordinate convention events in the property.
• Establish and manage a network of outside AV re-rent support companies to obtain favorable discounts and preferential service (e.g., free pick-up and delivery).
• Ensure event technology back of the house areas are cleaned and maintained.
• Ensure equipment is recovered from events and properly secured.
• Maintain equipment.
• Communicate effectively with hotel departments outside of Event Technology.
• Maintain strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies.
• Ensure accurate on-time set-up and recovery of audiovisual equipment.
• Monitor equipment operation at each assigned event, observing and controlling room light levels, sound, and temperature.
• Instruct guests or clients about proper equipment use and operation.
• Secure the equipment from theft following all security procedures.
• Operate the house sound system(s), as needed.
• Inspect and clean, if necessary, equipment prior to installation at the meeting location.
• Observe and correct any housekeeping deficiencies.
• Plan ahead for each set-up and take all needed items to the meeting location.
• Participate in regularly scheduled equipment inventory as required.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
• Perform other duties as assigned to meet business needs.
• Ensure security and confidentiality of all guest and hotel information and material.
• Utilize property Service Recovery/Defect Tracking processes.
• Claim all tips in Kronos and on weekly tip sheet. Submit weekly tip sheet to manager by end of pay week.
• Attend work on time as scheduled and adhere to attendance policy.
• Participate in daily preshift.
• Notify manager/AYS of maintenance issues.
• Maintain a clean and orderly work area in accordance with hotel standards Practice energy conservation at all times.
• Report unsafe conditions and suspicious activity to Loss Prevention/Management.
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment.
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
• Promote teamwork and associate morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to, those contained in the Associate Orientation Handbook and the Red Emergency Response Procedures Manual. Has a thorough knowledge of emergency procedures.
• Follow proper key control procedures.
• Perform other duties as assigned

Competencies:
• Job Knowledge
• Flexibility/Adaptability
• Quality of Work
• Perseverance
• Quantity of Work
• Organization Skills
• Guest Focus/Customer Service
• Effort
• Reliability/Dependability
• Judgment/Problem Solving
• Motivation/Initiative
• Cooperation/Teamwork

Skills:
• Must pass certification quiz/test for position.
• Complete basic Chemical Training and Blood borne Pathogen Training.
• Ability to compute basic mathematical calculations including adding, subtracting, multiplying and dividing.
• Effective sales skills to up-sell products and services
• Knowledge of purchasing, inventory controls, supplies and equipment
• Knowledge of overall hotel operations as they affect department
• Knowledge of contract agreements and legalities
• Strong communication skills (verbal, listening, writing)
• Effective conflict management skills
• Strong customer relation skills
• Strong organization skills
• Ability to use standard software applications and hotel systems
• Effective decision making skills
• Effective influence skills
• Strong problem-solving skills
• Good presentation and platform skills
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA).

Work Conditions:
• Lift, carry or otherwise move up to 10 lbs. regularly.
• Lift, carry or otherwise move up to 50 lbs. or more occasionally with assistance.
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Regularly required to stand; walk; reach; use hands to finger, handle or feel; talk and hear.

Full Time Benefit Overview:
• Medical, Dental, and Vision
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms

Location Code: 2567

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