Sales and Customer Advocate for Endpoint Technology
7 days ago
CrowdStrike is seeking a Sales and Customer Advocate to ensure our customers in the small to mid-size business segment are successful and thriving with our next generation endpoint technology. This role offers a great opportunity for those who want to cultivate and sharpen their sales skills.
This is a full sales cycle role where you will proactively advocate for customers, balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely contract renewals.
The ideal candidate will have experience in sales development, strong communication skills, and the ability to navigate a fast-paced environment.
Key Responsibilities:- Serve as the primary point of contact for clients while collaborating with internal stakeholders to ensure customers receive the value they expect from their previous purchase
- Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
- Achieve a quota of new sales growth within the customer base
- Be a customer advocate, driving relationships with key customers and creating new champions
- Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
- Consult with existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion
- Devise and execute account strategies and plans to maximize account growth
- Provide high-touch customer service, including escalation and coordination of support issues as needed
- 1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience
- Bachelor's degree preferred
- Light experience and/or understanding of sales qualification frameworks
- Track record of meeting or exceeding expectations in an individually focused, quota-carrying role
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
- Strong technical aptitude and ability to learn new concepts quickly
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits, and presentations
$70,000 - $90,000 per year, depending on experience
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