Sales and Customer Advocate for Endpoint Technology

7 days ago


Austin, Texas, United States CrowdStrike, Inc. Full time
About the Role:

CrowdStrike is seeking a Sales and Customer Advocate to ensure our customers in the small to mid-size business segment are successful and thriving with our next generation endpoint technology. This role offers a great opportunity for those who want to cultivate and sharpen their sales skills.

This is a full sales cycle role where you will proactively advocate for customers, balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely contract renewals.

The ideal candidate will have experience in sales development, strong communication skills, and the ability to navigate a fast-paced environment.

Key Responsibilities:
  • Serve as the primary point of contact for clients while collaborating with internal stakeholders to ensure customers receive the value they expect from their previous purchase
  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
  • Achieve a quota of new sales growth within the customer base
  • Be a customer advocate, driving relationships with key customers and creating new champions
  • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
  • Consult with existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion
  • Devise and execute account strategies and plans to maximize account growth
  • Provide high-touch customer service, including escalation and coordination of support issues as needed
Requirements:
  • 1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience
  • Bachelor's degree preferred
  • Light experience and/or understanding of sales qualification frameworks
  • Track record of meeting or exceeding expectations in an individually focused, quota-carrying role
  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
  • Strong technical aptitude and ability to learn new concepts quickly
  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits, and presentations
Salary Estimate:

$70,000 - $90,000 per year, depending on experience



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