Customer Service Advocate

3 days ago


Austin, Texas, United States MAXIMUS Full time

Overview

MAXIMUS is a leading provider of healthcare services, and we are currently seeking a Customer Service Representative to join our team. This role involves providing exceptional customer service to clients via telephone, IVR, or web-based portals.

Salary Range: $16.00 per hour

Responsibilities:

  • Interact with customers to provide information in response to inquiries about programs and services.
  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal.
  • Record customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.
  • Follow standard operating procedures to ensure consistency and accuracy.
  • Address customer inquiries and resolve problems to ensure that appropriate changes are made.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Communicate with supervisor regarding any potential needs or concerns.

Requirements:

  • A high school diploma or GED is required, and 0-6 months of relevant professional experience is preferred.
  • The ability to navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer.
  • A reliable, high-speed internet connection is necessary, with a minimum download speed of 20 Mbps.

Benefits:

  • A comprehensive insurance package, including medical, dental, vision, prescription, and life insurance.
  • A 401K retirement savings plan with company matching.
  • A paid time off package, including holidays and sick leave.
  • A recognition platform to acknowledge outstanding employee contributions.
  • A diversity, equity, and inclusion initiative to foster a welcoming work environment.


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