Healthcare Access Coordinator

4 weeks ago


Dallas, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Access Services Representative 2 plays a critical role in ensuring seamless patient registration and financial clearance processes. This individual is responsible for obtaining accurate demographics and insurance information, verifying patient eligibility, and negotiating payment arrangements. A key member of the revenue cycle team, the Access Services Representative 2 must possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Verify patient eligibility for insurance coverage and calculate patient liability.
  • Negotiate payment arrangements with patients and advise on deposit requirements.
  • Assist patients with navigating the healthcare system, providing directions and medical mobility assistance as needed.
  • Escalate potential service issues to management when necessary.
Requirements
  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven ability to maintain a professional demeanor in a highly stressful environment.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities in an effective and organized manner.
  • Basic computer skills and Microsoft Office proficiency.
Benefits

Baylor Scott & White Health offers a competitive benefits package, including immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match, tuition reimbursement, and PTO accrual beginning Day 1.



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