Patient Access Coordinator

3 weeks ago


Dallas, Texas, United States Planned Parenthood of Michigan Full time

Job Summary:

This role is responsible for providing exceptional patient care and administrative support in a fast-paced healthcare environment. As a Patient Access Representative, you will be the first point of contact for patients, answering phone calls, scheduling appointments, and providing general health information.

Key Responsibilities:

  • Answer high-volume phone calls and schedule appointments in our database system.
  • Process online appointment requests and schedule appointments in our system.
  • Triage calls to clinicians as needed.
  • Provide information about services offered at Planned Parenthood of Greater Texas, including directions, hours of operation, and prices.
  • Receive, manage, and direct calls from patients for reproductive healthcare services and programs.
  • Create and provide accurate financial quotes and estimates to patients through our Electronic Health Record system.
  • Maintain patient confidentiality and follow all policy and privacy requirements.
  • Support the team and organizational decisions, displaying a positive attitude and professional demeanor.

Qualifications:

A high school diploma or equivalent, plus 6 months of experience in a call center, medical billing, medical front office, or medical assistant role. Experience scheduling patients using an automated patient management system in a healthcare environment is desired.



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