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Healthcare Advocacy Coordinator

4 weeks ago

Dallas, Texas, United States CareGuide Advocates Full time
Job Overview

CareGuide Advocates is a leading provider of healthcare advocacy services, dedicated to ensuring that individuals have access to quality, affordable healthcare. We are seeking a highly organized and detail-oriented Healthcare Advocacy Coordinator to join our team.

The ideal candidate will be responsible for supporting daily operations in the advocacy department, accurately entering and maintaining data, and handling various administrative tasks. This role includes heavy data entry and requires excellent organizational and communication skills.

Key Responsibilities:

  • Accurately input and update data in our company's databases from various sources
  • Review and verify the accuracy of data before entry to ensure it aligns with company policies
  • Organize and maintain digital and paper files for easy retrieval and reference
  • Monitor incoming data for any inconsistencies or errors and report these to the department manager
  • Handle incoming and outgoing communications, including phone calls and emails
  • Maintain confidentiality and handle sensitive data with discretion
  • Follow established data entry procedures and adhere to quality control measures
  • Perform general administrative tasks, including filing, scanning, and organizing documents
  • Assist with other clerical duties as needed

Requirements:

  • High school diploma or equivalent required
  • 2-3 years' experience in a customer service or administrative support role preferred
  • Excellent communication and customer service skills, both written and verbal
  • 1-2 years' experience working with multi-line phone systems
  • Strong technical and organizational skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and ability to learn new software programs
  • Ability to maintain confidentiality and adhere to all HIPAA regulations

Benefits:

This position is eligible for our full benefit package, including health, dental, vision, and 401K.