Office Operations Coordinator

2 weeks ago

San Francisco, California, United States Judicial Council of California Full time

Position Overview and Responsibilities

Key Responsibilities


• Manage the customer service desk for mailroom and print shop operations.


• Handle incoming communications via phone and email, and provide assistance to visitors and vendors.


• Supervise the intake process for service requests by ensuring submissions are complete and accurate, consulting with clients as necessary, and directing requests to print operators.


• Operate digital printing and binding machinery.


• Analyze customer work orders to identify the most effective processes and equipment for fulfilling print, mail, and shipping requests.


• Import or scan documents into the document management system, ensuring correct pagination and accounting for various print production factors that influence quality.


• Utilize digitization software and scanners for daily mail processing and long-term archival of agency records.


• Assess customer scanning requests to determine appropriate digitization settings.


• Program scanners and prepare materials for digitization.


• Prepare materials for scanning, execute the scanning process, and manage the digitized content, including metadata entry as per the scope of work.


• Assist with sorting, delivering, fulfilling, shipping, and managing invoices related to materials.


• Sort, scan, and distribute incoming mail and packages from various carriers.


• Organize and package outgoing shipments, which may involve creating detailed spreadsheets for large-scale distributions to multiple locations.


• Support the unit's records management by scheduling pickups, assessing retention schedules, entering data into records management software, and organizing physical storage. Retrieve records as needed, generate reports to track disposal schedules, and ensure compliance with retention policies.

Additional Duties


• Transportation: Drive print materials and/or personnel to various locations as required.


• Participate in regular meetings with supervisors and staff to ensure alignment and compliance with operational standards.


• Fulfill annual training requirements as mandated.

Work Environment

The Judicial Council promotes a balanced work-life environment, offering generous vacation and holiday time. Additionally, we provide a comprehensive benefits package, including pension plans, medical, dental, and vision insurance, flexible spending accounts, and reimbursement for commuting expenses. The office is conveniently located near public transportation.

Successful candidates will be expected to work in the Judicial Council's office.

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