Senior Manager
2 days ago
We are seeking a highly skilled Senior Manager to lead our Total Wireless Training Program. As a key member of our Operations and Channel Strategy team, you will be responsible for developing and managing training, communications, and resources to support our new Value Indirect field team.
Key Responsibilities- Develop and implement a comprehensive strategy for resource creation and maintenance to support GTC and business-as-usual priorities for the Value Indirect field team.
- Own the development of specific training content and courses, both in-person and virtual, to be completed by the Value Indirect field team.
- Build and implement an onboarding training program for all Value Indirect field representatives.
- Serve as a TW Exclusive Distribution channel subject matter expert, advising cross-functional teams on channel nuances, processes, and ways of working.
- Work cross-functionally with L&D and external support partners to develop resource materials to support channel-level initiatives such as system enhancements, promotional launches, and new product education.
- Develop communications for multiple levels within the channel, tailoring information as needed to relevant audiences.
- Consistently deliver high-quality work that fully addresses the intended criteria, goals, and objectives.
- Effectively communicate verbally and in writing to stakeholders, team members, and leadership.
- Bachelor's degree or six or more years of work experience.
- Six or more years of relevant work experience.
- Experience supporting communications for an organization.
- Experience in program and/or project management.
- Willingness to travel approximately up to 25% or less.
- An MBA, or an M.S. in a related field.
- Experience in training design, development, or delivery.
- Self-motivated and able to work with minimal supervision.
- Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.
- Experience working with external partners and/or vendors.
- 6+ years actively working in retail operations and/or Go to Market.
- 6+ years of program and/or project management experience.
- Excellent verbal & written communication, copywriting, editing, and proofreading skills.
- Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.
- Excellent executive presentation skills.
- A team player orientation collaborating well with others.
- A passion for delivering exceptional experiences to partners and consumers.
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
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