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User Experience Research Senior Manager, Mobile Plans

2 months ago

Basking Ridge, New Jersey, United States Verizon Full time
About the Role

We are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing and leading the UX Research program for our mobile plans experience.

Key Responsibilities
  • Develop and execute UX research strategies to uncover customer needs and expectations
  • Conduct research studies, including user interviews, usability testing, and surveys
  • Lead the analysis and interpretation of research findings
  • Present research insights to stakeholders, including senior leaders
  • Collaborate with cross-functional teams to integrate research findings into product development
Requirements
  • 6+ years of experience in UX research, with a focus on mobile experience
  • Proven track record of developing and executing successful UX research strategies
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to work in a fast-paced environment and prioritize multiple projects
What We Offer

At Verizon, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced UX researcher looking for a new challenge, we encourage you to apply.