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Guest Services Representative

2 months ago

Nashville, Tennessee, United States Opus Communities LLC Full time

Position Overview: Front Desk Agent

Opus Communities LLC is in search of a committed Front Desk Agent to guarantee that each visitor enjoys a remarkable and enjoyable stay.

Core Duties of the Front Desk Agent:

  • Greet guests with warmth and provide assistance regarding hotel services and local attractions.
  • Manage the check-in and check-out processes efficiently, handle bookings, and resolve any guest inquiries or concerns swiftly.
  • Keep precise records of guest interactions, transactions, and room status.
  • Work collaboratively with hotel personnel to ensure that guest accommodations are properly prepared and maintained.
  • Ensure the front desk area is tidy, organized, and fully stocked.
  • Adapt to varying schedules and perform diverse job-related tasks as required.

Success Indicators:

  • Achieve or exceed the Economic Occupancy goals set for the property.
  • Maintain a guest satisfaction score of 4.5 or above on review platforms.
  • Consistently meet the financial objectives of the property.