Client Support Specialist I

2 weeks ago

Attleboro, Massachusetts, United States Cardi's Furniture & Mattresses Full time
Job Overview

The Customer Care Associates at Cardi's Furniture & Mattresses are enthusiastic and approachable professionals dedicated to delivering exceptional service to our clientele. Whether responding to inquiries, managing transactions, or assisting with orders, the ideal candidate will embody a positive and service-oriented mindset.

Compensation
Hourly Rate: $18.00

Position Summary

The primary goal is to excel daily by providing outstanding service and value to each customer. A Customer Care Associate I is responsible for achieving favorable results for customers, colleagues, the organization, and the communities we support. This role is accountable for meeting company objectives and targets.

Key Responsibilities

To succeed in this position, an individual must be able to perform each essential duty effectively.
  • Welcome all customers warmly.
  • Deliver customer service and administrative support for the retail environment.
  • Identify customer needs through appropriate questioning.
  • Address and resolve customer concerns effectively.
  • Process customer orders and returns, confirming inventory levels, and scheduling deliveries.
  • Handle payments through various methods including cash, checks, credit cards, and financing options.
  • Reconcile cash drawers and prepare deposits.
  • Maintain daily reporting and communication via email.
  • Serve as a liaison between customers and other departments.
  • Contact customers regarding product availability, delivery options, and account status.
  • Assist customers in resolving inquiries or direct them to the appropriate department.
  • Ensure accurate documentation of customer interactions and concerns in the system.
  • Adjust invoices as necessary due to cancellations, returns, or pricing changes.
  • Support the training and development of new team members.
  • Adhere to all company health, safety, and quality standards, policies, and procedures.
  • Exemplify the company’s values through a positive demeanor, cooperative spirit, and adherence to policies.
  • Participate in departmental and company meetings as required.
  • Perform additional duties as needed.
Required Skills

Qualifications

To perform this role successfully, an individual must meet the following qualifications:

Knowledge/Skills/Abilities

Proficient communication skills in English, both written and verbal. Ability to manage multiple tasks effectively. Strong customer service orientation with excellent interpersonal skills. Proficient analytical and problem-solving abilities. Detail-oriented with strong organizational skills. Familiarity with Word and Excel, along with basic computer skills.

Core Competencies

• Job Knowledge
• Quality of Work
• Customer Orientation
• Initiative and Decision Making
• Communication Skills
• Accountability and Integrity
• Teamwork and Collaboration
• Adaptability
• Emotional Intelligence
• Time Management
• Creativity

Work Environment / Physical Requirements

This position is performed in an office setting within a retail environment. Standard office equipment such as computers, phones, and printers are regularly used. The role requires a moderate amount of sitting and standing, with the ability to move around the office space. Frequent standing and sitting at a counter height may be necessary when assisting customers. Vision requirements include close, distance, and color vision, as well as the ability to adjust focus.

Experience Requirements

Education/Certification

A high school diploma or equivalent is preferred but not mandatory.

Experience

A minimum of two years of experience in customer service or retail is required.

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