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Field IT Support Specialist

2 months ago

Attleboro Falls, Massachusetts, United States Encore Strategic Full time
Position Overview

Are you ready to elevate your career in a company that values collaboration, fosters a friendly atmosphere, and offers ample opportunities for growth? Encore Strategic is dedicated to delivering cutting-edge outsourced IT solutions while cultivating an efficient, empowered, and welcoming workplace. We are currently in search of an IT Field Technician to become a vital part of our collaborative team.

Key Responsibilities:

  • Install, configure, and deploy various hardware components, including desktops, laptops, servers, and related peripherals.
  • Provide on-site technical support to clients, addressing their concerns and ensuring optimal technology performance.
  • Conduct routine maintenance, updates, and system checks to guarantee peak performance and security.
  • Maintain precise records of hardware inventory, installations, and troubleshooting efforts, ensuring detailed documentation for future reference.
  • Assist clients in effectively utilizing their hardware and software resources, providing basic training as needed.
  • Document, track, and prioritize support incidents through a ticketing system, troubleshooting hardware and software issues.
  • Collaborate with colleagues to escalate and resolve complex technical challenges.

Required Skills:

  • Excellent interpersonal skills, a positive attitude, and the ability to adapt quickly to changing tasks.
  • A strong desire to advance, learn new applications, and develop new skills.
  • 1-3 years of hands-on experience in PC support and familiarity with O365.
  • Understanding of low-voltage cabling standards, types, and usage scenarios.
  • A general knowledge of various hardware platforms, cloud services, and business applications.

Compensation and Benefits:

  • Salary range starting at $55-65K, scalable based on experience.
  • Comprehensive retirement plan, paid time off, health insurance benefits, and bonus opportunities.
  • Tuition reimbursement and support for professional development.

Application Process:

  • Please submit your resume for consideration.
  • Priority will be given to candidates who complete our application and testing process.

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