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Senior Client Relationship Manager

2 months ago

Bethlehem, Pennsylvania, United States Community Bank System Full time

Team Overview:

About Community Bank System:

Community Bank System is a prominent organization comprising over 200 professionals specializing in insurance and risk management. We operate as a unified entity with a singular mission: to treat every client as our most important client.

As one of the rapidly expanding independent insurance and risk management firms in the northeast, we have team members strategically located across 18 sites, allowing us to deliver exceptional client resources while fostering a supportive and enjoyable workplace culture.
Our Unique Culture:

At Community Bank System, our culture is what distinguishes us from others. Our core principles, referred to as "The Community Bank Way," include:

  • Knowledge Development: Fostering professional growth and understanding of company processes and key personnel.
  • Big Picture Thinking: Connecting individual contributions to broader objectives that positively impact clients.
  • Acknowledgment: Valuing and recognizing the contributions and strengths of others.
  • Transparency: Promoting open communication and constructive feedback.
  • Bigger Purpose: Striving to be more than just an insurance provider by enhancing our clients' businesses and understanding their challenges.

Key Responsibilities:

The Senior Client Relationship Manager & Business Insurance Consultant is responsible for overseeing a portfolio of assigned Commercial Lines accounts. This role involves marketing to new and existing clients and negotiating with prospective carriers to secure competitive coverage and premiums.

Essential duties include:

  • Building and nurturing long-term client relationships.
  • Introducing and promoting innovative insurance products.
  • Ensuring high client retention rates through exceptional service.
  • Conducting thorough coverage analysis and providing tailored recommendations.
  • Collaborating with colleagues and carrier representatives to stay informed about product offerings.
  • Preparing comprehensive submissions to insurance carriers, including loss analysis.
  • Following up with carriers to ensure timely quotes.
  • Working with producers to gather necessary information for insurance quotes.
  • Reviewing and updating quoted data in company proposals.
  • Participating in meetings with carriers to enhance market knowledge.
  • Ensuring compliance with internal procedures and maintaining up-to-date knowledge of industry changes.

Work Environment:

Our work environment is designed to encourage collaboration and engagement. Employees have opportunities for both personal and professional development while making a positive impact in their communities. We offer a flexible hybrid work schedule that combines remote and in-office work.


Qualifications:

To excel in this role, candidates should possess:

  • A High School Diploma.
  • A Property/Casualty License (required).
  • 5 years of relevant insurance experience.
  • Proficiency in Agency Management Systems.
  • Strong organizational skills and the ability to manage multiple tasks efficiently.
  • Excellent communication and interpersonal skills.
  • A results-driven mindset with attention to detail.

Compensation:

Compensation is commensurate with experience, along with potential for annual merit increases. In addition to a competitive salary, we offer a comprehensive benefits package, including:

  • 11 paid holidays and paid vacation.
  • Medical, Vision & Dental insurance.
  • 401K with generous matching.
  • Pension and Tuition Reimbursement.
  • Banking discounts and more.

Physical Requirements:

The physical demands of this position may include standing, walking, or sitting for extended periods. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Community Bank System is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.