Deposit Operations Manager

7 days ago

New York, New York, United States Piermont Bank Full time
About Piermont Bank

Piermont Bank is a cutting-edge digital commercial bank that revolutionizes the banking experience. Founded in 2019, our mission is to transform the face and pace of banking by providing an unparalleled experience that combines the best of banking and agile Fintechs.

The Role

The Deposit Operations Manager will report directly to the Deposits Team Lead and be responsible for ensuring accurate and timely completion of the bank's daily operations functions and providing internal support to all areas of the bank.

Key Responsibilities
  • Deposit Operations Management: Responsible for the day-to-day processing of all deposit operations items to ensure efficient and effective deposit operations to support all lines of business.
  • Client Support: Assist clients with various products and services offered by the bank, including but not limited to loans, deposits, mobile banking, remote deposit capture, ACH transfers, and debit cards.
  • Issue Resolution: Research and resolve any issues related to loans, deposit, and/or e-Services products setup.
  • Compliance: Ensure compliance with pre/post-closing loan documentation requirements.
  • Reporting and Remittances: Perform the monthly and quarterly reporting and remittances of IOLA and escrow payments accounts.
  • Cash Inventory Management: Daily reconciliation of cash inventory orders and shipment to FRB, check adjustments, loans, and ATM Debit Card Settlement.
  • Electronic Banking Services: Coordinate the application and setup process of Electronic Banking services for new clients with frontline staff to ensure timely and accurate setup of rights and limits.
  • Remote Deposit Capture: Review daily remote deposit capture items making the accept/reject decision in accordance with departmental guidelines, procedures, and policies.
  • Product Inquiries: Perform inquiries applicable to the various products and services, and functions supported by Deposit Operations.
  • Business Online Banking: Create and maintain business online banking clients.
  • General Ledger Accounts: Review and settle various GL accounts.
  • Account Adjustments: Accurately research and perform a variety of adjustments, account corrections, and transactions for both loans and deposits.
  • Customer Tax Reporting: Research and process updates or corrections to customer year-end tax reporting.
  • Account Maintenance: Perform daily reviews of new accounts or maintenance reports.
  • Delayed Availability and Stop Payment: Review delayed availability hold and stop payment.
  • Chargeback Processing: Process chargeback of returned deposit items.
  • Non-Posted Account Items: Process and balance non-posted DDA, CD, Loan, G/L, and Saving account items.
  • Customer Inquiries: Respond to telephone inquiries.
  • ACH Transactions: Monitor, process, and return ACH transactions as necessary.
  • Retirement Accounts: Ensure the proper review and amendments of all Retirement Accounts (IRAs) for tax reporting purposes.
  • ATM/Debit Card Program: Process all aspects of ATM/Debit card program, Bill Pay, Online Banking, and other electronic products and services of the Bank.
  • Unauthorized EFT Activity: Process claims for unauthorized EFT activity. Monitor daily EFT reports for fraudulent activity on ATM/Debit cards and inform management of any suggestions to mitigate fraud.
  • Audit Response: Lead audit response and monitoring requests.
  • Project Management: Ability to manage projects of all sizes.
Qualifications
  • Experience: Minimum of 5 years in deposit or loan operations with the ability to exhibit in-depth knowledge of bank operations, banking rules, and regulations.
  • Customer Service and Computer Skills: Excellent customer service and computer skills.
  • Communication Skills: Strong communication, verbal, and written skills.
  • Independence and Multitasking: Ability to function independently within a multi-task environment.
  • Software Knowledge: Knowledge of Fiserv, Bill Pay, Fed-line, highly desirable.
  • Computer Skills: Ability to learn new computer programs and navigate through different programs.
  • NACHA Certification: NACHA certification (AAP and/or APRP) a plus.

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