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Deposit Operations Manager
2 months ago
Piermont Bank is a leading digital commercial bank that is revolutionizing the banking industry with its cutting-edge technology and innovative approach. We are seeking an experienced Deposit Operations Manager to join our team and play a key role in ensuring the smooth operation of our daily banking functions.
Key Responsibilities- Deposit Operations: Responsible for the day-to-day processing of all deposit operations items to ensure efficient and effective deposit operations to support all lines of business.
- Client Support: Assist clients with various products and services offered by the bank, including loans, deposits, mobile banking, remote deposit capture, ACH transfers, and debit cards.
- Issue Resolution: Research and resolve any issues related to loans, deposit, and/or e-Services products setup.
- Reporting and Compliance: Ensure compliance with pre/post-closing loan documentation requirements and perform the monthly and quarterly reporting and remittances of IOLA and escrow payments accounts.
- Cash Management: Daily reconciliation of cash inventory orders and shipment to FRB, check adjustments, loans, and ATM Debit Card Settlement.
- Electronic Banking: Coordinate the application and setup process of Electronic Banking services for new clients with frontline staff to ensure timely and accurate setup of rights and limits.
- Remote Deposit Capture: Review daily remote deposit capture items making the accept/reject decision in accordance with departmental guidelines, procedures, and policies.
- Product Support: Perform inquiries applicable to the various products and services, and functions supported by Deposit Operations.
- Business Online Banking: Create and maintain business online banking clients.
- General Ledger: Review and settle various GL accounts.
- Account Adjustments: Accurately research and perform a variety of adjustments, account corrections, and transactions for both loans and deposits.
- Tax Reporting: Research and process updates or corrections to customer year-end tax reporting.
- Account Maintenance: Perform daily reviews of new accounts or maintenance reports.
- Stop Payment: Review delayed availability hold and stop payment.
- Chargeback: Process chargeback of returned deposit items.
- Non-Posted Accounts: Process and balance non-posted DDA, CD, Loan, G/L, and Saving account items.
- Customer Service: Respond to telephone inquiries.
- Audit and Compliance: Monitor, process, and return ACH transactions as necessary.
- Retirement Accounts: Ensure the proper review and amendments of all Retirement Accounts (IRAs) for tax reporting purposes.
- ATM/Debit Card Program: Process all aspects of ATM/Debit card program, Bill Pay, Online Banking, and other electronic products and services of the Bank.
- Fraud Detection: Process claims for unauthorized EFT activity. Monitor daily EFT reports for fraudulent activity on ATM/Debit cards and inform management of any suggestions to mitigate fraud.
- Project Management: Lead audit response and monitoring requests. Ability to manage projects of all sizes.
- Minimum of 5 years in deposit or loan operations with the ability to exhibit in-depth knowledge of bank operations, banking rules, and regulations.
- Excellent customer service and computer skills.
- Strong communication, verbal, and written skills.
- Ability to function independently within a multi-task environment.
- Knowledge of Fiserv, Bill Pay, Fed-line, highly desirable.
- Ability to learn new computer programs and navigate through different programs.
- NACHA certification (AAP and/or APRP) a plus.
