Healthcare Patient Scheduling Coordinator

3 days ago


Nashville, Tennessee, United States The Patient Engagement Center Full time
Job Overview

We are seeking a highly motivated and empathetic Medical Customer Experience Representative to join our dynamic team at the Patient Engagement Center of Excellence. As a key member of our team, you will play a vital role in engaging patients suffering from Painful Diabetic Neuropathy and scheduling them for treatment at our medical practice clients across the United States.

Key Responsibilities:

  • Provide exceptional patient interaction experiences by addressing inbound calls with professionalism and compassion.
  • Exhibit strong conflict resolution skills by calmly de-escalating challenging situations with dissatisfied patients, providing solutions and comfort.
  • Initiate outbound calls to patients and healthcare facilities for appointment rescheduling and information gathering.
  • Collaborate with our talented call center team to continually enhance patient services and professional development.
  • Efficiently triage patient calls, directing concerns to the appropriate parties.
  • Demonstrate a comprehensive understanding of commercial health insurance and essential medical terminology.
  • Uphold a gold standard of customer service at all times.
  • Safeguard sensitive information in compliance with HIPAA protocols.

Requirements:

  • At least one year of relevant experience.
  • Practical knowledge of medical office procedures.
  • Proficiency in MS Office, databases, and EHR systems.
  • Exceptional communication and customer service skills.
  • High-level computer literacy and effective multitasking capabilities.
  • Proficient knowledge across all insurance types.
  • Impeccable organization skills with keen attention to detail.
  • Familiarity with AthenaHealth systems is preferred.

What We Offer:

  • Paid time off
  • Comprehensive benefits package
  • Flexible scheduling
  • Competitive wages
  • Full suite of health coverage


  • Nashville, Tennessee, United States United Surgical Partners International Inc (USPI) Full time

    Job SummaryWe are seeking a highly skilled Scheduling Coordinator to join our team at United Surgical Partners International Inc (USPI). As a key member of our medical team, you will be responsible for scheduling pediatric, adult, and geriatric patients for surgical procedures at our ambulatory surgery center.Key Responsibilities:Schedule all surgical...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Surgery Scheduling Specialist to join our team at Vanderbilt University Medical Center. As a key member of our Pediatric Orthopaedics program, you will be responsible for coordinating surgery schedules with patients, physicians, and operating room staff with minimal guidance.Your primary focus...


  • Nashville, Tennessee, United States AHC Cumberland LLC Full time

    Staffing Coordinator Job SummaryWe are seeking a highly skilled and organized Staffing Coordinator to join our team at AHC Cumberland LLC. As a Staffing Coordinator, you will play a critical role in ensuring the facility's staffing needs are met by planning, organizing, and supervising staff.Key Responsibilities:Identify staffing needs and create work...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Surgery Scheduling Specialist to join our team at Vanderbilt University Medical Center. As a key member of our Pediatric Orthopaedics program, you will be responsible for coordinating surgery schedules with patients, physicians, and operating room staff with minimal guidance.Key...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job Title: Patient Service CoordinatorVanderbilt University Medical Center is seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Front Desk...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly skilled Transfer Center Coordinator to join our team at Vanderbilt University Medical Center. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth and efficient transfer of patients between facilities.Key ResponsibilitiesCoordinate patient scheduling needs for appointments...


  • Nashville, Tennessee, United States Right At Home Full time

    About the RoleWe are seeking a highly skilled and compassionate Scheduling Coordinator to join our team at Right at Home. As a key member of our operations team, you will play a vital role in ensuring the best possible experience for our clients and caregivers.Key ResponsibilitiesMaintain strong relationships with caregivers and clients to ensure a seamless...


  • Nashville, Tennessee, United States Macpower Digital Assets Edge Full time

    Job SummaryAs a Patient Care Coordinator at Macpower Digital Assets Edge, you will play a vital role in ensuring the delivery of high-quality patient care. Your primary responsibility will be to implement and monitor patient care plans, working closely with the healthcare team to provide well-coordinated care.Key Responsibilities• Implement and monitor...


  • Nashville, Tennessee, United States Össur Full time

    Job SummaryThe Patient Care Coordinator plays a vital role in ensuring an exceptional patient experience and supporting the smooth operation of our prosthetics and orthotics medical practice. This dynamic individual will be responsible for greeting and registering patients, maintaining accurate and complete patient records, and providing administrative...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly skilled Patient Care Coordinator to join our team at Vanderbilt University Medical Center. As a key member of our care coordination model, you will play a vital role in improving patient outcomes and reducing hospital readmissions.Key ResponsibilitiesDevelop and implement care plans to ensure seamless transitions of care...


  • Nashville, Tennessee, United States Tennessee Oncology Full time

    Job Title: Patient Services CoordinatorTennessee Oncology, a leading cancer care specialist, is seeking a highly motivated and detail-oriented Patient Services Coordinator to join our team. As a key member of our clinical team, you will provide exceptional support to our patients and physicians, ensuring seamless coordination of medical services.Key...


  • Nashville, Tennessee, United States Össur Full time

    Job SummaryThe Patient Care Coordinator plays a vital role in ensuring an exceptional patient experience and supporting the smooth operation of our prosthetics and orthotics medical practice. Key responsibilities include greeting and registering patients, maintaining accurate and complete patient records, and providing administrative support to clinical...


  • Nashville, Tennessee, United States Tennessee Oncology Full time

    Job Title: New Patient LiaisonTennessee Oncology is seeking a highly motivated and detail-oriented New Patient Liaison to join our team. As a key member of our clinical operations team, you will be responsible for ensuring a seamless patient experience from referral to first appointment.Key Responsibilities:Triaging new patient referrals and scheduling...


  • Nashville, Tennessee, United States Matthew Walker Comprehensive Health Center Full time

    Job SummaryWe are seeking a skilled and resourceful Referral Specialist to join our team at Matthew Walker Comprehensive Health Center. As a key member of our quality improvement team, you will play a vital role in ensuring timely and accurate processing of patient referrals.Key ResponsibilitiesProcess patient referrals in a timely and efficient manner,...


  • Nashville, Tennessee, United States Symbioun Technologies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Program Coordinator to join our team at Symbioun Technologies.Key ResponsibilitiesDetermine individual and family eligibility for our Client's care programs.Assist in coordinating and communicating schedules to internal/external Clients.Conduct client interviews, collect facts and...


  • Nashville, Tennessee, United States Symbioun Technologies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Program Coordinator to join our team at Symbioun Technologies. As a key member of our Client Services department, you will play a critical role in ensuring the smooth operation of our care programs.Key ResponsibilitiesDetermine individual and family eligibility for our Client's care...


  • Nashville, Tennessee, United States Lorven Technologies Full time

    Job SummaryWe are seeking a skilled Healthcare Program Coordinator to join our team at Lorven Technologies. As a key member of our healthcare team, you will be responsible for determining individual and family eligibility for our client's care programs.Key Responsibilities:Determine individual and family eligibility for our client's care programs.Assist in...


  • Nashville, Tennessee, United States Williamson Health Full time

    Job SummaryWilliamson Health is seeking a highly organized and detail-oriented Patient Services Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesSchedule appointments and manage patient flow to ensure a smooth and...

  • Scheduler

    3 weeks ago


    Nashville, Tennessee, United States United Surgical Partners International Inc (USPI) Full time

    Job SummaryThe Scheduling Coordinator is responsible for scheduling pediatric, adult, and geriatric patients for the surgery center and assists with insurance verification when needed. The Scheduling Coordinator must display excellent telephone etiquette as he/she manages calls of utmost importance to providing quality and continuity of individual patient...


  • Nashville, Tennessee, United States Williamson Health Full time

    Job SummaryWilliamson Health is seeking a highly organized and detail-oriented Patient Services Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesSchedule appointments and manage patient flow to ensure a smooth and...