Customer Engagement Specialist

3 weeks ago

Nashville, Tennessee, United States HealthStream Full time
Job Title: Customer Engagement Specialist

Job Summary:

We are seeking a highly skilled Customer Engagement Specialist to join our team at HealthStream. As a key member of our customer success team, you will be responsible for ensuring seamless customer onboarding and adoption of our healthcare solutions.

Key Responsibilities:

  • Provide consultative support to customers launching HealthStream solutions by engaging with key stakeholders to ensure organizational buy-in and understanding of how to best optimize the solutions in order to meet organizational needs and meet established goals
  • Maintain an ongoing consultative relationship with the customer through clearly defined coaching events to support full adoption of solutions and monitor outcomes
  • Maintain documentation of customer engagement activities to ensure service continuity across all departments
  • Elicit customer feedback on clinical products and solutions and represent the customer viewpoint internally to help shape ongoing development
  • Conduct or participate in product/solution demonstrations and assist sales team(s) as needed
  • Collaborate with sales, project management, onboarding, operations, customer support, and customer success management staff to ensure seamless interactions with customers
  • Collaborate with product managers of assigned solutions to ensure comprehensive understanding of product design, operation, and utilization
  • Mentor new team members in this role, as requested

Requirements:

  • A bachelor's degree required, preferably in in nursing, biology, business, education communications
  • Registered Nurse or teaching experience preferred
  • Experience within the healthcare industry, preferably in the role of clinical educator/clinical staff development at a provider organization (acute care hospital) preferred
  • Previous consulting, training, customer success management, or project management experience is a plus
  • Must have or be willing to acquire a working knowledge of HealthStream products, from both the administrator and student levels

Benefits:

  • Medical, Dental and Vision insurance
  • Paid Time Off
  • Parental Leave
  • 401k and Roth
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance
  • Short- and Long-Term Disability
  • Medical Bridge Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Identity Protection
  • Legal Protection
  • Pet Insurance
  • Employee Assistance Program
  • Fitness Reimbursement

About HealthStream:

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. Our mission is to enhance the quality of healthcare by empowering the people who deliver care. We offer a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance, paid time off, parental leave, and more.

Why Join Us:

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Equal Opportunity Employer:

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

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