Customer Service Specialist

2 days ago


Nashville, Tennessee, United States Tennessee Full time
Job Title: Customer Service Specialist

This is a hands-on position that serves on a highly engaged, customer-focused team. The position coordinates and delivers a range of services, including scheduling, technical support, logistics, contract administration, training evaluation, and other activities to ensure successful training events.

Key Responsibilities:
  • Coordinates and delivers customer service and logistical support for CIS training and events.
  • Develops and implements process improvements for CIS logistical operations to enhance the overall customer service experience.
  • Maintains the scheduling, logistics, contracts, records, and technical assistance for trainings and events.
  • Collects and maintains training surveys, other evaluation tools, and reports.
  • Supports catering services, snack services, and registration.
  • Reviews university, local, state, and federal policies to ensure compliance for training courses.
  • Participates in team and agency activities to improve customer service, processes, and overall performance.
Requirements:
  • Requires a High School diploma or GED; Bachelor's degree preferred.
  • Two years of relevant experience (customer service, event planning), or an equivalent combination of education, training, and experience.
  • Requires 2-3 years of experience in a customer service and event planning capacity; 2-3 years of experience with logistical and/or LMS software.
  • Excellent oral, written, and other communications skills; computer literacy; ability to multi-task and the ability to have occasional flexible hours and to travel as needed.
Preferred Qualifications:
  • Strong customer service and event management skills.
  • Ability to establish and maintain effective working relationships with co-workers, customers, and other stakeholders.
  • Ability to manage multiple tasks, deadlines, and locations.
  • Excellent verbal and written communication skills.
  • Ability to learn and use new training technologies, registration, and customer management systems.
Location:

Nashville, TN



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