Customer Service Specialist
2 days ago
This is a hands-on position that serves on a highly engaged, customer-focused team. The position coordinates and delivers a range of services, including scheduling, technical support, logistics, contract administration, training evaluation, and other activities to ensure successful training events.
Key Responsibilities:- Coordinates and delivers customer service and logistical support for CIS training and events.
- Develops and implements process improvements for CIS logistical operations to enhance the overall customer service experience.
- Maintains the scheduling, logistics, contracts, records, and technical assistance for trainings and events.
- Collects and maintains training surveys, other evaluation tools, and reports.
- Supports catering services, snack services, and registration.
- Reviews university, local, state, and federal policies to ensure compliance for training courses.
- Participates in team and agency activities to improve customer service, processes, and overall performance.
- Requires a High School diploma or GED; Bachelor's degree preferred.
- Two years of relevant experience (customer service, event planning), or an equivalent combination of education, training, and experience.
- Requires 2-3 years of experience in a customer service and event planning capacity; 2-3 years of experience with logistical and/or LMS software.
- Excellent oral, written, and other communications skills; computer literacy; ability to multi-task and the ability to have occasional flexible hours and to travel as needed.
- Strong customer service and event management skills.
- Ability to establish and maintain effective working relationships with co-workers, customers, and other stakeholders.
- Ability to manage multiple tasks, deadlines, and locations.
- Excellent verbal and written communication skills.
- Ability to learn and use new training technologies, registration, and customer management systems.
Nashville, TN
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