Student Services Coordinator

1 week ago


Dallas, Texas, United States Maricopa Community Colleges Full time
Job Summary

Estrella Mountain Community College (EMCC) is seeking a highly skilled Student Services Technician to join our Financial Aid department. This role will provide exceptional student service and initial financial aid processing duties, with the opportunity to serve as EMCC's Veteran Affairs Financial Aid liaison.

Key Responsibilities
  • Provide in-person assistance at the EMCC Financial Aid Front Desk, ensuring accurate servicing of student and parent inquiries.
  • Respond to requests for assistance from the Maricopa Contact Center and other EMCC departments, resolving daily ASSIST cases and ensuring timely responses to student emails.
  • Assist with training Federal Work Study (FWS) student employees, processing FWS eligibility forms, tracking spreadsheets, and contracts.
  • Manage and answer inquiries regarding purchasing, FMS accounts, and monthly pro card, while maintaining accurate records and reports.
  • Perform other duties as assigned, commensurate with the grade level of the position.
Requirements
  • High school diploma or GED and one (1) year of full-time equivalent clerical, administrative office support or related experience.
  • Experience performing customer service in a financial aid related environment.
  • Experience communicating regulations and guidelines.
  • Experience using financial automated systems such as PeopleSoft, Banner, etc.
  • Experience utilizing a computer and relevant software applications such as Google Docs, Calendar, Google Meets, Webex, Excel, MS Word, etc.
Working Conditions

This position requires the ability to work some evenings and weekends, with limited remote work options available. The successful candidate must not be in default or owe an overpayment of federal financial aid funds.



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