Front Desk Representative
1 week ago
**Job Summary**
The Front Desk / Patient Services Rep will be responsible for providing exceptional patient care and administrative support to our medical office. This role requires a high level of organization, communication, and technical skills to ensure a smooth and efficient patient experience.
**Key Responsibilities**
- Greet patients upon arrival and check them in on a daily basis.
- Collect co-pays/coinsurances and back balances from patients if applicable.
- Verify and set correct insurance to the chart in Next Gen for appropriate billing.
- Attach correct billing data to each encounter at check in and resolve each claim edit as applicable at check out.
- Check patients out as needed to assist with patient flow.
- Ensure that applicable procedures/studies are scheduled/preop instructions are given.
- Prepare deposits, and ensure deposits are taken to the bank in a timely manner.
- Prepare end of day packet and upload according to SOX approved workflow.
- Create new patient chart in the computer system upon patients arrival.
- Send all paperwork to appropriate departments via inter-office mail.
- Book appointments in scheduling system when applicable.
- Confirm appointments for the following business day as needed.
- Ensure procedure scheduling is being completed by the front office staff.
- Assist with office duties that can be performed at the check in/out desk.
- Maintain a pristine, professional office environment.
**Requirements**
- High School Diploma or GED required.
- Two years minimum front office experience in a medical environment.
**Benefits**
- Health and dental insurance.
- Vision benefits.
- Life & Disability Insurance.
- Paid Time Off.
- 401(k) plan with employer match.
- Flexible spending accounts.
- Additional optional benefits.
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