Customer Service Ambassador

4 weeks ago


Franklin, Tennessee, United States Lee Company (TN) Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service delivery team, you will be responsible for providing exceptional customer service to our external and internal customers.

Key Responsibilities
  • Provide timely and effective customer service to meet and exceed customer expectations.
  • Serve as a representative of Lee Company to all external customers, ensuring a positive and professional experience.
  • Accurately and efficiently book service calls, scheduling appointments as needed.
  • Assist in scheduling sales calls and sold installations, ensuring seamless coordination with customers and internal teams.
  • Confirm scheduled calls prior to the current day, ensuring timely and accurate communication.
  • Be flexible to assist with workload outside normal schedule, including evenings, weekends, and holidays, as needed.
  • Manage stress and job demands, working cooperatively with others to achieve team goals.
Requirements
  • 3-5 years of data entry/administrative experience.
  • 3-5 years of customer service experience.
  • Proven knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
  • Ability to type proficiently, 60+ WPM with accuracy.
Working Conditions

The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Opportunity for a partial remote work schedule once training has been thoroughly completed.



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