Customer Service Representative
2 days ago
We are seeking a highly skilled Customer Service Associate to join our team at MasterBrand Cabinets LLC. As a key member of our customer service team, you will be responsible for resolving customer needs and ensuring timely completion of tasks and orders.
Key Responsibilities- Answer customer calls and respond to all customer communication within 2 business hours of receipt.
- Diagnose and prescribe solutions to resolve customer concerns.
- Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
- Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly.
- Enter customer orders and quotes using our designated systems.
- Problem solve incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
- Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent.
- Confirm and stage parts for technicians.
- Communicate scheduled completion dates with Customers for scheduled service appointments.
- Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
- High school diploma/GED is minimally required.
- Previous related employment experience, preferably in the cabinet industry, is preferred.
- Strong computer skills and ability to successfully use Microsoft Office software programs, such as Microsoft Word and Excel.
- Ability to do basic math such as arithmetic, multiplication, and division.
- Ability to read and write in English.
MasterBrand Cabinets LLC is an equal opportunity employer and offers a competitive salary and benefits package.
", "Company Description": "MasterBrand Cabinets LLC is a leading manufacturer of residential cabinets and has been shaping the places where people come together for nearly 70 years. Our unique culture of continuous improvement is based on trusting the tools, empowering the team, and moving forward. We are committed to working with and providing reasonable accommodations to individuals with disabilities."}-
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