Guest Services Ambassador
2 days ago
We are seeking a skilled Guest Services Ambassador to join our team at The Harpeth Hotel in historic downtown Franklin. As a Guest Services Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:- Handle guest registration, room assignments, and provide quotes for room rates.
- Smile and greet guests in a welcoming manner, as the first point of contact.
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies.
- Resolve guest complaints and assist guests with all inquiries in connection with hotel services.
- Cancel room reservations according to procedures.
- High school diploma or equivalent experience.
- Three to twelve months of employment in a related position guest relation position with this company or other organizations.
- Excellent computer and cash handling skills, ability to stand for extended periods of time.
Come check out The Harpeth, a Curio Collection by Hilton hotel. We pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.
We are dedicated to being open-minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities, and our company.
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