Windows 10 Technical Support Professional

3 days ago


Nashville, Tennessee, United States IDR, Inc. Full time

We are seeking a Windows 10 Technical Support Professional to join our team at IDR, Inc. in Nashville, TN. As a key member of our team, you will be responsible for installing new workstations, including hardware, operating systems, and application software, adhering to departmental standards.

Key Responsibilities
  • Installation of new workstations, including hardware, operating systems, and application software
  • Researching and developing solutions to complex technical issues
  • Utilizing Microsoft SCCM to install OS image and software
  • Documenting known issues and resolutions for internal team reference
Requirements
  • 1-3 years of experience supporting Windows 10 operating systems
  • 1-3 years of experience supporting and configuring computer hardware/software
  • 1-3 years of experience working in a technical customer service environment
  • 1-3 years of experience working with a ticket tracking system (e.g., Microsoft SCSM, ServiceNow, Cherwell, etc.)
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus comprehensive benefits, including Medical, Vision, and Dental. Our company values employee growth and development, and we offer opportunities for advancement and professional growth.



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