Technical Service Specialist
2 days ago
Omi Inclusive is looking for a Technical Service Specialist to provide top-notch technical support to employees across various locations.
Key Responsibilities:- Deliver technical support services in areas like Mac OS, Windows 10, Microsoft Office 365, and more
- Efficiently log and resolve tickets, escalating complex issues when necessary
- Perform desktop/laptop maintenance and repairs
- Support mobile devices (iOS, Android, Windows) and technology deployments
- Build PCs and laptops
The estimated salary range for this position is approximately $70,000 - $90,000 annually.
Requirements:- Previous experience in IT, preferably in professional services
- Strong communication and problem-solving skills
- Ability to prioritize tasks effectively
- Exceptional customer service skills
- Experience working in an ITIL Service Desk environment
- Extensive knowledge of Windows technologies and hardware platforms
- Familiarity with Microsoft technologies like Active Directory and Exchange
- Superior troubleshooting skills in various scenarios
- Excellent written and verbal communication skills
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