Technical Service Specialist

2 days ago


Nashville, Tennessee, United States Omni Inclusive Full time

Omi Inclusive is looking for a Technical Service Specialist to provide top-notch technical support to employees across various locations.

Key Responsibilities:
  • Deliver technical support services in areas like Mac OS, Windows 10, Microsoft Office 365, and more
  • Efficiently log and resolve tickets, escalating complex issues when necessary
  • Perform desktop/laptop maintenance and repairs
  • Support mobile devices (iOS, Android, Windows) and technology deployments
  • Build PCs and laptops

The estimated salary range for this position is approximately $70,000 - $90,000 annually.

Requirements:
  • Previous experience in IT, preferably in professional services
  • Strong communication and problem-solving skills
  • Ability to prioritize tasks effectively
  • Exceptional customer service skills
  • Experience working in an ITIL Service Desk environment
  • Extensive knowledge of Windows technologies and hardware platforms
  • Familiarity with Microsoft technologies like Active Directory and Exchange
  • Superior troubleshooting skills in various scenarios
  • Excellent written and verbal communication skills


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