Technical Support Specialist for Enterprise IT
1 week ago
Job Type: Full-time
Estimated Salary: $80,000 - $110,000 per annum
Company OverviewAt Omni Inclusive, we are dedicated to delivering exceptional support services to our employees. We are seeking a skilled and experienced IT Site Support Specialist to join our team.
Job DescriptionThe successful candidate will be responsible for providing technical expertise and end-user support in various areas, including Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk-side, phone support or remote support.
- Ticket Management: The ideal candidate will have excellent logging skills and be able to resolve first-line issues promptly or escalate them to other support teams.
- Desktop/Laptop Support: The role involves providing break/fix/maintenance support, technology onboarding deployment, and offboarding asset recovery.
- Mobility Support: The successful candidate will also provide support to the growing mobility platform (iOS, Android, and windows-based platform).
To succeed in this role, you will need:
- Strong Problem-Solving Skills: Ability to prioritize issues on a case-by-case basis.
- Excellent Customer Service Skills: Provide outstanding support to employees while maintaining a professional demeanor.
- ITIL Experience: Familiarity with ITIL-based Service Desk principles is essential.
- Windows Technologies: Extensive knowledge of Microsoft technologies, including Active Directory, SCCM, and Exchange.
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