Technical Support Specialist

2 days ago


Nashville, Tennessee, United States K2 Staffing, LLC Full time
Job Title

Help Desk Support Level 2

About the Role

We are seeking a skilled Help Desk Support Level 2 Technician to join our team at K2 Staffing, LLC. As a Help Desk Support Level 2 Technician, you will be responsible for providing technical support and solutions to clients in a fast-paced IT environment.

Key Responsibilities
  • Provide pre- and post-sales support to clients, including tasks such as discovery meetings, site visits, proposals, and presentations.
  • Deploy and manage Windows Servers and Active Directory.
  • Design and implement Local Area Networks (LANs).
  • Implement and monitor network security measures.
  • Optimize and maintain network software and hardware.
  • Build and deploy file servers and cloud computing solutions.
  • Configure and deploy VOIP solutions.
  • Troubleshoot network infrastructure issues.
  • Manage Microsoft Exchange Server.
Qualifications and Requirements
  • A minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations, Exchange server, and Active Directory.
  • 2-3 years of experience in a client-facing environment such as sales engineering.
  • Excellent verbal and written communication skills and the ability to work with clients at a business level to understand their current and historic issues regarding their business and technology.
  • Possesses strong organizational and time-management skills.
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
About Us

K2 Staffing, LLC offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Our ideal candidate will have a strong understanding of technology and business productivity systems, with a proven track record of delivering exceptional results in a fast-paced IT environment.

Salary

The estimated salary for this role is between $60,000 and $80,000 per year, depending on experience.



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