Member Services Coordinator

6 days ago

Des Moines, Iowa, United States YMCA Full time
{"title": "Member Services Coordinator", "description": "Job Summary

The Member Services Coordinator is a key member of the leadership team at the YMCA, responsible for creating a positive, member-focused culture and facilitating member involvement and relationship building. This role serves as a key connection point for members and potential members, promoting engagement and exceeding expectations.

Responsibilities
  • Serve as a role model for staff, members, and volunteers by demonstrating the Y values and voice through actions and communications.
  • Create a work environment of ownership and accountability for staff members and members.
  • Serve as a key member connection point for relationship building, general information, and customer service.
  • Promote member engagement by encouraging involvement in related Y programs and small communities.
  • Perform membership administrative functions, including membership sales, financial assistance, membership changes, program registrations, and membership accounting functions and processes.
  • Build, lead, develop, and train a staff team that genuinely cares about the needs of the community and members and works to exceed expectations every day.
  • Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
  • Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
  • Assist in the organization's financial development efforts, including the annual fundraising campaign.
  • Attend department, branch, and association staff meetings as required.
  • Perform additional duties as assigned by supervisor or designated staff person.
  • Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
Requirements
  • Ability to read, write, perform simple mathematical functions, and basic computer skills.
  • Must be at least 21 years of age.
  • Completion of high school or equivalent.
  • One to three years of supervisory experience and/or team leadership.
  • One to three years of experience in a customer service role.
  • Demonstrated skills in a Microsoft Windows or Google Workspace environment.
  • Current Red Cross CPR/First Aid/AED Certification or equivalent - prior to starting.
  • Additional training to be completed within the first 30 days and maintained afterwards.
Work Environment

The Member Services Coordinator works in an office and fitness center-oriented environment, but may occasionally work in non-standard workplaces. This position works a standard work week, but may occasionally work evening, weekend, and additional hours to accommodate activities such as representing the organization and events.

Essential Functions
  • Serve as a role model for staff, members, and volunteers by demonstrating the Y values and voice through actions and communications.
  • Create a work environment of ownership and accountability for staff members and members.
  • Serve as a key member connection point for relationship building, general information, and customer service.
  • Promote member engagement by encouraging involvement in related Y programs and small communities.
  • Perform membership administrative functions, including membership sales, financial assistance, membership changes, program registrations, and membership accounting functions and processes.
  • Build, lead, develop, and train a staff team that genuinely cares about the needs of the community and members and works to exceed expectations every day.
  • Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
  • Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
  • Assist in the organization's financial development efforts, including the annual fundraising campaign.
  • Attend department, branch, and association staff meetings as required.
  • Perform additional duties as assigned by supervisor or designated staff person.
  • Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
Cause-Driven Leadership Competencies
  • Critical Thinking & Decision Making
  • Engaging Community
  • Inclusion
  • Communication & Influence
  • Developing Self & Others
  • Emotional Maturity
"}

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