Member Services Coordinator

3 days ago

Des Moines, Iowa, United States YMCA of Greater Des Moines Full time
Job Summary

The Member Services Coordinator is a key member of the leadership team at the YMCA of Greater Des Moines, responsible for creating a positive, member-focused culture and facilitating member involvement and relationship building.

Key Responsibilities
  • Role Modeling: Serve as a role model for staff, members, and volunteers by demonstrating the Y values and the Y voice through actions and communications.
  • Culture Development: Create a work environment of ownership and accountability for staff members and members.
  • Member Connection: Serve as a key member connection point for relationship building, general information, and customer service.
  • Member Engagement: Promote member engagement by encouraging involvement in related Y programs and small communities.
  • Membership Administration: Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations, and membership accounting functions and processes.
  • Team Leadership: Build, lead, develop, and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
  • Marketing and Promotion: Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
  • Financial Management: Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
  • Financial Development: Assist in the organization's financial development efforts, including the annual fundraising campaign.
  • Meetings and Events: Attend department, branch, and association staff meetings as required.
  • Additional Duties: Perform additional duties as assigned by supervisor or designated staff person.
Requirements
  • Education and Experience: Ability to read, write, perform simple mathematical functions, and basic computer skills. Must be at least 21 years of age. Completion of high school or equivalent. One to three years of supervisory experience and/or team leadership. One to three years of experience in a customer service role. Demonstrated skills in a Microsoft Windows or Google Workspace environment.
  • Certifications and Training: Current Red Cross CPR/First Aid/AED Certification OR equivalent - prior to starting. Intro to Y's Cause & Culture Online Course - prior to starting if hired. Additional training to be completed within the first 30 days and maintained afterwards.
Work Environment

The Member Services Coordinator works in an office and fitness center-oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. This position works a standard work week, but occasionally works evening, weekend, and additional hours to accommodate activities such as representing the organization and events.

  • Member Services Coordinator

    3 days ago

    Des Moines, Iowa, United States YMCA Full time

    Job SummaryThe Member Services Coordinator - Team Lead is a key member of the leadership team at the YMCA, responsible for creating a positive, member-focused culture and facilitating member involvement and relationship building. This role serves as a key connection point for members and staff, promoting a culture of ownership and accountability.Key...

  • Community Living Services Coordinator

    2 weeks ago

    Des Moines, Iowa, United States Lutheran Services in Iowa Full time

    Position OverviewIf you are passionate about enhancing the lives of individuals with disabilities, Lutheran Services in Iowa is seeking a dedicated professional to take on the role of Service Coordinator. This full-time position is essential in managing our Hourly Supported Living Community (SCL) program.Key ResponsibilitiesThe Service Coordinator will be...

  • Community Living Services Coordinator

    2 weeks ago

    Des Moines, Iowa, United States Lutheran Services in Iowa Full time

    Position OverviewIf you are passionate about making a meaningful difference in the lives of individuals with disabilities, this role is an excellent opportunity for you. Lutheran Services in Iowa is seeking a dedicated and enthusiastic full-time Service Coordinator to manage our Hourly Supported Living Community (SCL) program.This position will be...

  • Service Coordination Representative

    2 weeks ago

    Des Moines, Iowa, United States Service Legends Full time

    Position OverviewThe Customer Service Representative plays a vital role in managing client interactions through various communication channels. This position is primarily focused on handling incoming service inquiries and organizing appointments effectively.Key ResponsibilitiesManage a high volume of client calls, averaging around 90 calls daily, both...

  • Social Services Coordinator

    1 week ago

    Des Moines, Iowa, United States UnityPoint Health Full time

    Join Our Team as a Social Services CoordinatorAt UnityPoint Health, we are looking for a dedicated Social Services Coordinator to become an integral part of our interdisciplinary team. This role is essential in delivering professional social work expertise that enhances patient and family access to healthcare while addressing the psychosocial factors that...

  • Service Coordinator

    5 days ago

    Des Moines, Iowa, United States Lutheran Services in Iowa Full time

    About the RoleLutheran Services in Iowa is seeking a dedicated and energetic Service Coordinator to oversee our Hourly Supported Community Living (SCL) program. This position will be responsible for coordinating and supervising all Hourly SCL services and activities in designated regions.Key ResponsibilitiesCoordinate and supervise all Hourly SCL services...

  • Healthcare Services Intake Coordinator

    1 week ago

    Des Moines, Iowa, United States Wellmark, Inc. Full time

    Healthcare Services Intake CoordinatorCompany Overview: Wellmark, Inc. is a mutual insurance organization focused on enhancing the health and wellness of our members. We emphasize member satisfaction and are dedicated to sustainable practices and innovative solutions.Position Summary: In the role of Healthcare Services Intake Coordinator, you will play a...

  • Refugee Services Coordinator

    7 days ago

    Des Moines, Iowa, United States International Rescue Committee Full time

    Job Summary:The International Rescue Committee (IRC) is seeking a highly skilled and compassionate ICM Caseworker to join our team. As a key member of our refugee services team, you will play a critical role in addressing the complex needs of vulnerable refugee populations.Key Responsibilities:Conduct intake assessments and develop individualized service...

  • Service Coordination Specialist

    1 week ago

    Des Moines, Iowa, United States Vibrant Homecare Full time

    About Vibrant HomecareAt Vibrant Homecare, we pride ourselves on creating a supportive and enjoyable work environment while delivering EXCEPTIONAL SERVICE to our clients.Employee Benefits:Standard working hours from 8:00 AM to 5:00 PM with no weekend or on-call dutiesComprehensive Health Insurance Plans401K Plan with COMPANY MATCHINGPaid Time Off...

  • LTSS Service Coordinator

    42 minutes ago

    Des Moines, Iowa, United States Elevance Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate LTSS Service Coordinator to join our team at Elevance Health. As a key member of our healthcare team, you will be responsible for providing exceptional service coordination to individuals with specialized needs.Key ResponsibilitiesConduct face-to-face program assessments to identify individual...

  • LTSS Service Coordinator

    2 days ago

    Des Moines, Iowa, United States Elevance Health Full time

    Job SummaryElevance Health is seeking a highly skilled LTSS Service Coordinator to join our team. As a key member of our care coordination team, you will be responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs.Key ResponsibilitiesConduct face-to-face program assessments to identify individual...

  • Guest Services Coordinator

    7 days ago

    West Des Moines, Iowa, United States Crescent Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Registration: Greet and register guests in a friendly...

  • Warehouse Coordinator

    5 days ago

    Des Moines, Iowa, United States Advance Services, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Warehouse Coordinator to join our team at Advance Services, Inc. As a key member of our operations team, you will be responsible for managing inventory, sourcing materials, and preparing finished products for shipment.Key ResponsibilitiesInventory Management: Identify, label, and organize...

  • Personal Service Coordinator

    1 week ago

    Des Moines, Iowa, United States The Easter Seal Society of Iowa Full time

    Job SummaryThe Easter Seal Society of Iowa is seeking a highly motivated and compassionate Personal Service Coordinator to join our team. As a key member of our Achieving Independent Methods (AIM) program, you will play a vital role in supporting adults with intellectual disabilities, brain injuries, physical disabilities, developmental disabilities, and...

  • Service Coordination Specialist

    1 week ago

    Des Moines, Iowa, United States Vibrant Homecare Full time

    About Vibrant HomecareAt Vibrant Homecare, we pride ourselves on creating a supportive and enjoyable work environment while delivering exceptional care to those in need.What We Offer:Consistent work hours from 8:00 AM to 5:00 PM, with no weekend or on-call dutiesComprehensive health insurance options401K plan with company matchingPaid time off (PTO)A casual...

  • Member Service Representative

    5 days ago

    Des Moines, Iowa, United States Iowa Credit Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Iowa Credit. As a key member of our financial services team, you will be responsible for delivering exceptional member experiences by providing trusted financial guidance and support.Key ResponsibilitiesProcess member transactions, including deposits, withdrawals,...

  • LTSS Service Coordinator-Polk County, IA

    4 weeks ago

    Des Moines, Iowa, United States Elevance Health Full time

    LTSS Service Coordinator Location: This is a field based position. Candidate would need to meet face to face with patients in and around Polk County, IA. The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported,...

  • Personal Service Coordinator

    2 weeks ago

    Des Moines, Iowa, United States The Easter Seal Society of Iowa Full time

    Job SummaryThe Easter Seal Society of Iowa is seeking a highly motivated and compassionate Personal Service Coordinator to join our team. As a key member of our Achieving Independent Methods (AIM) program, you will play a vital role in supporting adults with intellectual disabilities, brain injuries, physical disabilities, developmental disabilities, and...

  • Personal Service Coordinator

    3 days ago

    Des Moines, Iowa, United States The Easter Seal Society of Iowa Inc Full time

    About the Role:The Easter Seal Society of Iowa Inc is seeking a highly motivated and compassionate Personal Service Coordinator to join our team. As a key member of our Achieving Independent Methods (AIM) program, you will play a vital role in supporting adults with intellectual disabilities, brain injuries, physical disabilities, developmental disabilities,...

  • Client Services Coordinator

    3 days ago

    Des Moines, Iowa, United States Iowa Orthopaedic Center PC Full time

    About Iowa Orthopaedic Center PCIowa Orthopaedic Center PC is a leading provider of comprehensive orthopedic care, dedicated to delivering exceptional medical services to our patients. Our team of fellowship-trained and board-certified physicians is committed to providing the highest quality care possible.Job SummaryWe are seeking a highly organized and...