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Customer Service Coordinator

2 months ago

Des Moines, Iowa, United States GXO Logistics, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at GXO Logistics, Inc. As a key member of our operations team, you will play a critical role in ensuring the smooth flow of goods and services to our customers.

Key Responsibilities
  • Coordinate workload allocation among warehouse workers, material handlers, and drivers to optimize efficiency and productivity.
  • Prepare work orders, troubleshoot orders, and resolve discrepancies as needed to ensure accurate and timely fulfillment of customer orders.
  • Assign and release orders sent for loading and unloading, and allocate and research inventory for orders to meet customer demands.
  • Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs) to facilitate seamless logistics operations.
  • Maintain and generate required reports to track inventory levels, order status, and other key performance indicators.
  • Process, audit, and file various documentation to ensure compliance with company policies and procedures.
Requirements
  • Proficiency in Microsoft Office to effectively manage and analyze data.
  • Excellent communication skills to interact with carriers, customers, employees, and management.
  • Proven ability to multitask and prioritize workload in a fast-paced environment to meet deadlines and deliver results.
What We Offer

We offer a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. Our team is dedicated to providing superior support and solutions for our customers, and we are committed to helping you grow and develop your career with GXO Logistics, Inc.