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Service Coordinator

2 months ago

Des Moines, Iowa, United States Vibrant Homecare Full time
{"title": "Service Coordinator", "content": "Job Summary

Vibrant Homecare is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing daily scheduling and customer service to our field staff and clients.

Key Responsibilities
  • Answer incoming calls in a friendly and professional manner
  • Provide ongoing training and support to staff as needed
  • Manage client and staff complaints in a timely and effective manner
  • Assist with hiring and onboarding new staff members
  • Develop and manage client and caregiver schedules
  • Communicate with clients and staff daily regarding services and schedules
  • Build positive relationships with clients, staff, and referral sources
  • Check in with field staff to ensure success and reduce turnover
Requirements
  • Positive attitude and strong teamwork skills
  • Excellent customer service skills and ability to de-escalate situations
  • Computer and keyboarding skills
  • Ability to provide customer service to diverse populations
  • Ability to manage multiple projects and deadlines
  • Reliable attendance and punctuality
About Us

Vibrant Homecare is a dynamic and supportive organization dedicated to serving the elderly and people with disabilities. We offer a fun and casual office environment, opportunities for growth and development, and a competitive benefits package.

", "lang_code": "en-US"}