Customer Service Representative

6 days ago


Sugar Land, Texas, United States Accredo Packaging Full time
Job Summary

We are seeking a highly skilled Customer Account Specialist to join our team at Accredo Packaging. As a key member of our sales and customer service team, you will be responsible for maintaining strong relationships with our customers, ensuring timely order fulfillment, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and timely manner.
  • Order Management: Manage customer orders, artwork, and expectations, ensuring accurate and timely delivery.
  • Communication: Collaborate with internal teams, including sales, production, and logistics, to ensure seamless order processing and delivery.
  • Problem-Solving: Research and resolve customer or order problems, identifying opportunities for process improvements.
  • Relationship Building: Develop and maintain strong relationships with customers, internal stakeholders, and external partners.
Requirements
  • Education: High School Diploma or equivalent required; Bachelor's degree preferred.
  • Experience: 3-5 years of experience in a corporate customer service environment, with exposure to inventory management and controls.
  • Skills: Proficient in Excel, strong written and oral communication, and superior interpersonal skills.
  • Software: Experience with manufacturing software, such as Navision, a plus.
Work Environment

This role operates in an office and manufacturing environment, requiring regular communication and collaboration with internal teams.



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