Customer Service Representative
3 days ago
About Regal Ware
Regal Ware is a family-owned business that values its employees and customers. We strive to create products that bring families together and enhance daily life.
Our Core Values
We are driven by a passion for discovery and innovation, and we believe in building strong partnerships with our employees and customers. Our progressive approach helps us stay ahead of the curve and connect with our customers in meaningful ways.
The Role
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers to provide one-call resolution and a positive customer experience. You will also process correspondence and administer written responses.
Key Responsibilities
- Develop a strong and trusting relationship between customers and Regal Ware
- Provide a positive customer experience with each interaction
- Receive, research, and answer customer inquiries, service issues, and orders
- Enter consumer orders for product and replacement parts and accessories
- Enter consumer orders for returned merchandise and authorize refunds as necessary
- Authorize repair and replacement of product with respect to warranty policy
- Request payments from consumers
- Perform outbound calls to consumers regarding ship dates, refunds, payments, and product delivery or service of product
- Maintain historical and current product information resources
- Enter orders from distributors/sales staff as required for backup
- Perform additional duties and projects as requested
Requirements
- High School graduate
- 2-5 years customer service experience
- Proficient in Microsoft Office Applications
- Excellent oral and written communication skills
- Strong organizational and problem-solving skills
- Maintains a positive work atmosphere with customers, co-workers, and managers
- Strong attention to detail
- Superb phone etiquette and conflict skills
What We Offer
- 20 hours per week
- Opportunity to work in a fully remote position after training period
- Equal opportunity employer
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