Customer Service Representative

3 days ago


Sugar Land, Texas, United States Regal Ware Full time

About Regal Ware

Regal Ware is a family-owned business that values its employees and customers. We strive to create products that bring families together and enhance daily life.

Our Core Values

We are driven by a passion for discovery and innovation, and we believe in building strong partnerships with our employees and customers. Our progressive approach helps us stay ahead of the curve and connect with our customers in meaningful ways.

The Role

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers to provide one-call resolution and a positive customer experience. You will also process correspondence and administer written responses.

Key Responsibilities

  • Develop a strong and trusting relationship between customers and Regal Ware
  • Provide a positive customer experience with each interaction
  • Receive, research, and answer customer inquiries, service issues, and orders
  • Enter consumer orders for product and replacement parts and accessories
  • Enter consumer orders for returned merchandise and authorize refunds as necessary
  • Authorize repair and replacement of product with respect to warranty policy
  • Request payments from consumers
  • Perform outbound calls to consumers regarding ship dates, refunds, payments, and product delivery or service of product
  • Maintain historical and current product information resources
  • Enter orders from distributors/sales staff as required for backup
  • Perform additional duties and projects as requested

Requirements

  • High School graduate
  • 2-5 years customer service experience
  • Proficient in Microsoft Office Applications
  • Excellent oral and written communication skills
  • Strong organizational and problem-solving skills
  • Maintains a positive work atmosphere with customers, co-workers, and managers
  • Strong attention to detail
  • Superb phone etiquette and conflict skills

What We Offer

  • 20 hours per week
  • Opportunity to work in a fully remote position after training period
  • Equal opportunity employer


  • Sugar Land, Texas, United States The Silver Lining Full time

    About The Silver LiningThe Silver Lining is a leading provider of insurance solutions, dedicated to delivering exceptional customer service and support. We are seeking a highly skilled and experienced Customer Care Representative to join our team in our Commercial Lines Customer Care Center.Job SummaryWe are looking for a licensed agent with excellent...


  • Sugar Land, Texas, United States West Bend Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at West Bend Insurance Company. As a key member of our contact center, you will be responsible for providing exceptional service to our customers, handling phone calls, and resolving issues in a timely and professional...


  • Sugar Land, Texas, United States Oria Dafe - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our office, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.Key ResponsibilitiesCustomer Service:...


  • Sugar Land, Texas, United States Henry Phan - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Henry Phan - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance...


  • Sugar Land, Texas, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Remington. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesReservation ManagementMake reservations for...


  • Sugar Land, Texas, United States Regal Ware Full time

    About Regal WareRegal Ware is a leading manufacturer of high-quality cookware products, with over 100 years of experience in delivering exceptional products that meet and exceed customer expectations. Our company values innovation, entrepreneurship, and a commitment to excellence in everything we do.Job SummaryWe are seeking a highly skilled and multilingual...


  • Sugar Land, Texas, United States Goldfish Swim School Full time

    Job Title:Front Desk Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration...


  • Sugar Land, Texas, United States Goldfish Swim School Full time

    Job Title:Front Desk Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration...


  • Sugar Land, Texas, United States Ace Hardware Full time

    Join Our Team at Ace Hardware! Are you looking for a dynamic and engaging workplace? At Ace Hardware, we are seeking enthusiastic individuals to become part of our retail family. About the Role:As a Customer Service Sales Representative, you will play a vital role in providing exceptional service to our customers while working in a lively and supportive...


  • Sugar Land, Texas, United States Uniqlo Co., Ltd. Full time

    Position Overview: Become a vital part of our retail operations at Uniqlo Co., Ltd. as a Sales Associate. The Sales Associate serves as the key customer service representative within the store. They play a crucial role in surpassing customer expectations by attentively understanding their needs, identifying suitable products, delivering comprehensive product...


  • Sugar Land, Texas, United States Houston Consumer Connect Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Houston Consumer Connect. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing product information to existing and potential customers.Key...


  • Sugar Land, Texas, United States Accredo Packaging Full time

    Job SummaryWe are seeking a highly skilled Customer Account Specialist to join our team at Accredo Packaging. As a key member of our sales and customer service team, you will be responsible for maintaining strong relationships with our customers, ensuring timely order fulfillment, and providing exceptional customer service.Key ResponsibilitiesCustomer...


  • Sugar Land, Texas, United States Fajita Pete's Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Fajita Pete's. As a Cashier, you will be responsible for providing exceptional customer service, operating a point of sale system, and maintaining a clean and organized work environment.Key Responsibilities:Provide excellent customer service by...


  • Sugar Land, Texas, United States Valvoline Instant Oil Change Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a positive experience at our Valvoline Instant Oil Change locations.Key ResponsibilitiesDeliver a...


  • Sugar Land, Texas, United States SouthWest Water Texas Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to lead our customer service operations at SouthWest Water Texas. As a key member of our team, you will be responsible for overseeing the customer service process, supervising employees, managing budgets, and ensuring excellent customer experience.Key ResponsibilitiesLead department...


  • Sugar Land, Texas, United States Smashburger Full time

    Job Summary: We are seeking a highly motivated and customer-focused Guest Service Expert to join our team at Smashburger. As a key member of our restaurant staff, you will be responsible for delivering exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our business.Key Responsibilities:Provide...


  • Sugar Land, Texas, United States T-Mobile Full time

    About the RoleAs a Customer Experience Representative at T-Mobile, you will play a vital role in delivering exceptional customer service and sales experiences to our customers. You will be responsible for building strong relationships with customers, understanding their needs, and providing personalized solutions to meet their wireless needs.Key...


  • Sugar Land, Texas, United States 5.11 Tactical Full time

    Position: Retail Sales AssociateJob Category: Retail/MerchandisingOverview:At 5.11 Tactical, we pride ourselves on being innovators in the tactical apparel and gear industry. Our mission is to create specialized equipment for individuals facing demanding situations. Our core values—Trusted, Responsive, Accountable, and Committed—guide our culture and...


  • Sugar Land, Texas, United States Fleet Farm Full time

    Job Summary:Fleet Farm is seeking a highly skilled Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for setting and leading best-in-class customer service expectations.Key Responsibilities:Conduct daily cashier observations to ensure consistency and efficiency of customer service processes.Develop...


  • Sugar Land, Texas, United States Uniqlo Co., Ltd. Full time

    Position Overview: Become a vital part of our retail operations at Uniqlo Co., Ltd. as a Sales Associate. The Sales Associate serves as the primary customer service expert within the store. This role involves surpassing customer expectations by attentively addressing their needs, identifying suitable products, delivering comprehensive product insights, and...