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Customer Service Representative

2 months ago

Sugar Land, Texas, United States 5.11 Tactical Full time

Position: Retail Sales Associate

Job Category: Retail/Merchandising

Overview:

At 5.11 Tactical, we pride ourselves on being innovators in the tactical apparel and gear industry. Our mission is to create specialized equipment for individuals facing demanding situations. Our core values—Trusted, Responsive, Accountable, and Committed—guide our culture and operations.

As we expand our retail presence, we are looking for a dedicated part-time Retail Sales Associate to join our team. This role is essential in delivering an exceptional customer service experience that fosters strong customer relationships and brand loyalty.

Key Responsibilities:

  • Enhance Brand Experience: Uphold 5.11 Tactical's values through exemplary customer service.
  • Product Knowledge: Maintain in-depth knowledge of our products and services.
  • Store Presentation: Ensure the sales floor is well-stocked and organized according to brand standards.
  • Merchandise Management: Efficiently process incoming merchandise shipments.
  • Cash Handling: Provide a smooth and efficient checkout experience.
  • Store Maintenance: Assist in keeping the store clean and professional.
  • Customer Engagement: Focus on building relationships with customers through proactive service.
  • Sales Goals: Meet individual sales targets and contribute to overall store performance.
  • Team Collaboration: Work effectively with team members to achieve store objectives.
  • Loss Prevention: Stay vigilant and aware of loss prevention practices.

Qualifications:

The ideal candidate will possess:

  • A positive and friendly demeanor when engaging with customers.
  • Proficiency in computer applications, including MS Office and retail POS systems.
  • A strong desire to learn about our products and educate customers.
  • Comfort in following up with customers post-purchase to strengthen relationships.
  • The ability to stand, lift, walk, and reach overhead regularly.
  • Flexibility to work evenings and weekends as needed.

Our Ethos:

At 5.11 Tactical, we believe in empowering our employees to lead and excel. Our ethos emphasizes:

  • Trust: Building trust through integrity and reliability.
  • Responsiveness: Listening to our customers and delivering tailored solutions.
  • Accountability: Taking ownership of our actions and striving for excellence.
  • Commitment: Overcoming challenges to achieve our goals and support our team.

We are an equal opportunity employer and value diversity in our workforce.