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Customer Service Representative

2 months ago

Sugar Land, Texas, United States Smashburger Full time

Job Summary: We are seeking a highly motivated and customer-focused Guest Service Expert to join our team at Smashburger. As a key member of our restaurant staff, you will be responsible for delivering exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our business.

Key Responsibilities:

  • Provide Gold Standard service to each guest, ensuring their needs are met and exceeded.
  • Be knowledgeable about all menu items and make suggestions to guests to enhance their dining experience.
  • Process POS transactions accurately and follow cash handling procedures.
  • Personalize food delivery to guests, ensuring their orders are correct and delivered promptly.
  • Visit tables after food delivery to ensure guests have everything they need and are satisfied with their meal.
  • Maintain a clean and organized restaurant environment, adhering to health and safety standards.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of food safety and handling procedures.
  • Basic math skills and accuracy with cash handling.

What We Offer:

  • A competitive hourly wage and opportunities for advancement.
  • A fun and dynamic work environment with a team-oriented culture.
  • Training and development opportunities to enhance your skills and knowledge.