Client Support Specialist

1 week ago


El Paso, Texas, United States Sumitomo Wiring Systems (USA) Full time

Position at Sumitomo Wiring Systems (U.S.A.), Inc.

Customer Service Representative

Sumitomo Wiring Systems (U.S.A.), Inc., part of the Sumitomo Electric Group, is seeking a dedicated and full-time Customer Service Representative.

Role Overview:

  • Client Interaction: Serve as the primary contact for designated customer accounts and manufacturing locations.
  • Order Processing: Oversee all customer orders to guarantee precise order entry, timely shipment, and prompt handling of expedited requests.
  • Order Evaluation: Process orders/releases and assess data for appropriate order quantities.
  • Inventory Oversight: Track stock levels to ensure product availability; liaise with customers and suppliers for timely delivery of goods.
  • Delivery Coordination: Supervise shipping timelines to ensure prompt delivery of customer orders and communicate order status effectively.
  • Additional Responsibilities: Perform other related tasks as required.
Key Responsibilities:

  • Develop spreadsheets to monitor essential customer data and orders.
  • Transfer data from various sources into the system.
  • Organize existing data for better accessibility.
  • Verify and update outdated records as necessary.
  • Utilize standard office equipment efficiently.
  • Conduct research on information within files.
  • Input both textual and numerical data accurately.
  • Provide administrative assistance as needed.
  • Sort and manage physical paperwork post data entry.
  • Review data for errors or inconsistencies.
  • Assist with special projects requiring extensive data entry.
  • Offer data entry support across various departments as needed.
  • Demonstrate efficient typing skills.
Essential Skills and Qualifications:

  • Strong organizational abilities.
  • Attention to detail.
  • Proficient in computer operations.
  • Ability to maintain confidentiality.
  • Thoroughness in tasks.
  • Analytical thinking.
Main Functions:

  • Support all customer service-related tasks.
  • Process and manage customer orders.
  • Document and file received orders accurately.
  • Address and resolve customer and vendor issues regarding deliveries.
  • Initiate purchase requisitions as required.
  • Handle customer complaints with professionalism.
  • Compile and prepare reports for assigned accounts.
  • Prepare necessary credit and debit memos.
  • Investigate claims of unpaid invoices.
  • Follow up on back order reports.
  • Prepare quotations upon customer requests.
  • Assist with monthly forecasting.
  • Support daily customer inquiries.
  • Perform other related duties as necessary.
Qualifications:

  • Experience in customer negotiations.
  • Prior customer service experience.
  • Typing speed of 40-45 WPM with high accuracy.

The compensation for this role ranges from $15 to $17 per hour, based on experience and qualifications. In addition to base pay, a comprehensive benefits package is offered to recognize and reward employee contributions.

About Sumitomo Wiring Systems (U.S.A.), Inc.
Established in 1917, Sumitomo Wiring Systems has evolved into a global leader in automotive wiring harnesses. Our commitment to connecting with customers and communities drives our business operations.

About Sumitomo Electric Group:
With over 280,000 employees across 400 companies in 40 countries, Sumitomo Electric Industries, Ltd. is a recognized leader in technology and innovation, supporting various industries and daily life.

SWS-USA is an Equal Opportunity employer, considering all qualified applicants without regard to any protected characteristics.



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