Revenue Cycle Representative, UT Health Austin

4 weeks ago


Austin, Texas, United States University of Texas at Austin Full time
Key Responsibilities:

Maintains working knowledge of the Electronic Health Record (EHR) to provide accurate and timely customer service to patients.

Reviews complex multidisciplinary account balances for accuracy, obtains payment, and establishes payment arrangements in a timely manner.

Reports recurring insurance payment discrepancies and works with revenue cycle management to resolve.

Performs root cause analyses and identifies trends to minimize lag days and maximize opportunities to improve the process and update the EHR logic as needed.

Assists the revenue cycle manager in preparing a quarterly report of incidents to identify opportunities for improvement.

Reports are given to department directors to improve quality of care and billing efficiency.

Follows federal, state, and local regulatory requirements related to patient finances and adheres to established timelines per organizational policy.

Meets or exceeds established performance targets established by the Clinical Revenue Cycle Director.

Demonstrates good judgment in escalating identified patient concerns, root causes, and trends to revenue cycle management to ensure timely resolution and communication to patients.

Assists the revenue cycle manager and compliance officer in the dispute resolution process.

Serves as the primary contact for the revenue cycle Billing, English, and Spanish phone queue system and other electronic multi-media requests.

Performs other related duties and special projects as assigned.

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