Senior Product Manager, Customer Engagement

2 weeks ago

New York, New York, United States CookUnity Full time
Job Overview

CookUnity is a pioneering marketplace that connects skilled chefs with consumers, transforming the meal delivery landscape. We offer small-batch, restaurant-quality meals crafted by a diverse array of talented chefs from various cities, ensuring a wide selection of hand-prepared dishes that cater to diverse tastes and dietary needs.

By delivering over 1 million meals monthly, we empower chefs, significantly increasing their income and fostering their professional growth. CookUnity is committed to strengthening communities, partnering with organizations to address food insecurity.

Role Summary

This position is not just another job—it's an opportunity to influence the future of food technology. Reporting to the VP of Product & Design, you will lead our mission as the champion of the Customer Engagement experience. Envision guiding a team that shapes the vision behind every interaction, connecting food enthusiasts with their culinary aspirations. This role is a chance to leave a lasting impact in an industry poised for transformation.

Key Responsibilities

CookUnity's ambitious vision is to connect millions of consumers with thousands of culinary creators, igniting their entrepreneurial spirit. With a focus on customer satisfaction and a growth-oriented mindset, you will integrate innovation, technological expertise, and user experience excellence into every customer interaction.

  • Lead, mentor, and cultivate a team of product managers, promoting their professional development through ongoing coaching and feedback while aligning with CookUnity's strategic objectives.
  • Develop a comprehensive vision for a customer-centric digital shopping experience that aligns multiple teams and secures enthusiastic support from leadership and cross-functional partners.
  • Oversee the creation and implementation of a product roadmap that enhances user Lifetime Revenue and improves Net Promoter Score (NPS).
  • Collaborate effectively with empathy, receiving high praise from cross-functional partners in design, engineering, operations, and data science.
  • Utilize data analytics and qualitative insights to develop a deep understanding of customer needs and define features that enhance user experience and drive results.
  • Focus on product metrics to refine and optimize the user experience, employing data and experimentation tools.
  • Ensure timely and effective communication that keeps teams informed and engages stakeholders in the process.
  • Help establish best practices that enhance the quality and efficiency of the broader product development organization.
Qualifications
  • 7-10 years of experience in product management, with 3-5 years in consumer-facing product development and team leadership.
  • A passion for food, technology, and crafting memorable user experiences.
  • Experience thriving in fast-paced, ambiguous environments, leading strategic prioritization processes with senior leadership.
  • Exceptional communication skills, particularly in conveying business logic to technical teams and inspiring a distributed workforce.
  • Proficiency with product management tools, including writing product briefs, user stories, conducting analytics, and building prototypes.
  • A strong analytical mindset, using data to formulate hypotheses, identify opportunities, and drive key performance indicators.
  • Familiarity with machine learning and artificial intelligence techniques, with the ability to integrate them into the shopper journey.
  • A proactive approach to problem-solving, effectively collaborating across teams to achieve results.
  • Ability to anticipate challenges, manage escalations, and balance customer needs with technical constraints.
  • Skilled in synthesizing diverse stakeholder inputs into cohesive designs and functional specifications.
Benefits

Health insurance coverage, paid time off, stock options from day one, eligibility for performance bonuses, 401k plan, generous family leave, compassionate leave, monthly CookUnity meal credits, wellness perks including access to a nutritional coach, and opportunities for personal development.

CookUnity is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive community free from discrimination. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

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